Hello, dear hoteliers!
Refunds are a crucial part of keeping your guests happy and your reservations running smoothly. Whether you’re using AmenitizPay or handling manual transactions, knowing how to handle refunds like a pro is essential. In this guide, we’ll show you the ropes for refunding payments with AmenitizPay and logging refunds for non-AmenitizPay transactions.
1.Refund a payment with AmenitizPay
Watch our tutorial
A step-by-step guide
1️⃣ Reservations tab: Log in to your Amenitiz account and navigate to the 'Reservations' section in your left menu.
2️⃣ Booking details: Select the reservation you need to refund and click on 'View booking details'.
3️⃣ Payments tab: In the booking details, find the 'Payments' tab. We're getting there!
4️⃣ Locate the transaction: Identify the AmenitizPay transaction you want to refund and click on the blue eye icon next to it.
5️⃣ Initiate refund: Click on the 'Refund' button and send the money flying back to your guest’s account.
📌 Note
No extra fees: Refunds come with no additional commission. When you refund a reservation paid through AmenitizPay, your guest receives the full amount back. However, the original payment processing commission is not refunded to you and is retained by AmenitizPay.
📌 Note
Owner only: Only the account owner can process refunds. So, if you’re not in charge, you’ll need to get the boss to handle it!
📌 Note
The refunded amount will appear on your guest’s credit card within 5 to 10 business days.
2.Log a Refund for non-AmenitizPay transactions
If you have transactions that weren’t processed through AmenitizPay and you just need to register them for accurate accounting, we’ve got you covered.
Watch our tutorial
A step-by-step guide
1️⃣ Reservations tab: Log in to your Amenitiz account and navigate to the 'Reservations' section in your left menu.
2️⃣ Booking details: Select the reservation you need to refund and click on 'View booking details'.
3️⃣ Payments tab: In the booking details, find the 'Payments' tab.
4️⃣ Locate the transaction: In the list of transactions, find the one you need to log a refund for. If it was a manual transaction, it would be listed as a Transaction in the type column.
5️⃣ Log the refund: Click on the 'Log refund' button and register the transaction so that your accounting is up to date.
Don’t forget to insert the exact amount corresponding to the transaction you’re looking to refund.
⚠️ Warning
When you log a refund keep in mind that these are only visual registrations of transactions, not actual refunds.
Make sure to distinguish between transactions made through AmenitizPay and manual transactions. AmenitizPay transactions will be labelled as such, whereas manual transactions will simply be listed as Transaction in the type column.