In this article, you'll find the main steps to understand and fix the error symbol (exclamation point) showing in your AmenitizPay account. 

Common issues

If you're seeing an error or an exclamation point in your AmenitizPay account, it may be caused by one of the following:

• Missing documents: You may not have uploaded all the required documents for Stripe verification.

• Expired or invalid documents: Documents submitted to Stripe might be blurry, expired, or do not match the required format.

• Verification still in progress: Stripe is still reviewing your submitted documents.

• Rejected documents: Stripe rejected one or more documents and requires you to re-submit them.

Step-by-step guide

If your AmenitizPay account isn’t active, we recommend going through the following checks before reaching out to our team:

1. Missing documents

• Go to AmenitizPay > Settings > Account
• Click the 3 dots on the right and select Manage account
• Log into Stripe and check for any missing document notifications
• Upload the required documents directly on the Stripe interface

2. Expired or invalid documents

• Go to AmenitizPay > Settings > Account
• Click the 3 dots on the right and select Manage account
• Check if any uploaded documents were marked as invalid or expired
• Re-upload a valid, clear, and updated version of the required document

3. Verification still in progress

• After uploading documents, Stripe may take some time to review them
• No action is required during this waiting period

4. Rejected documents

• Go to AmenitizPay > Settings > Account
• Select Manage account and log into Stripe
• Check the reason why the document was rejected
• Re-upload a compliant version of the required document
• If the issue persists, contact Stripe support

Still having issues?

Contact us and our support team will be happy to help.