Greetings, hoteliers!
Have you ever found yourself in the position of wrongly issuing an invoice due to incorrect data? Maybe a guest canceled last minute or decided to stay for fewer nights? We have a smooth cancellation flow, where you can easily cancel the original invoice and manage the payments done by the guest.
Introducing: the invoice cancellation flow
By accessing the original invoice, when you hit "Cancel", magic unfolds. If there are payments tied up, you get the lowdown on refunds, and you decide which ones you’d like to register or not. Let me guide you through it 👇
As seen in the video, you can either choose Cancel without refund, a Credit Note is created and that's it, or Cancel and refund, and follow the steps. The amount to be registered is always editable, so it's up to you to refund one night, 50% of the reservation, just the city tax, you name it!
And you wanna know what's best? You have the chance to Generate a Voucher and even send it via email to your guest to make sure he comes back! Just choose the second option of the flow 👇
Besides, your Credit Note is located within the original invoice.
These are only visual registrations of transactions, not actual refunds. If you want to actually refund a payment done by Amenitiz Pay, please follow the instructions on this link.
What is the final look on the reservation?
💡Tip
You also have the possibility to cancel the invoice directly in the reservation. Simply go into the Invoices tab, as seen in the video.