Overview
Booking confirmation emails go out automatically: bookings from your Booking Engine trigger an Amenitiz confirmation, OTA bookings get a confirmation from the OTA, and reservations you add manually in Amenitiz also send a confirmation to the guest right after you save them.
This article is for the cases where you need to send the confirmation again — for example after editing a reservation, or when a guest says they never got the first one. Same thing works from the mobile app; see the FAQ at the bottom.
Before you start
The reservation has to exist in your Reservations list. If you haven't added the manual booking yet, do that first — the confirmation goes out automatically on creation.
The guest must have an email address on the reservation. If the email field is blank, the resend button has nothing to send to.
For OTA bookings, the guest already received the OTA's own confirmation. The Amenitiz resend is on top of that, useful if you want them to have your direct contact details.
Step by step
Go to
Reservationsin the sidebar.Find the reservation you want to resend the confirmation for and click on it — you'll land on the booking details page.
Click the three-dot menu (
⋯) at the top right of the booking details and selectResend confirmation to the guests.A confirmation banner appears: The email was successfully sent. The guest receives the same template Amenitiz sends on the initial booking.
FAQs
Can I do this from the mobile app?
Can I do this from the mobile app?
Yes. Open the reservation from the Activity tab or the Calendar tab, then tap Resend confirmation to the guests. The action is identical to the web — same email, same template.
My guest says they didn't receive the confirmation — what should I check?
My guest says they didn't receive the confirmation — what should I check?
Ask the guest to check their spam/junk folder. Confirmation emails sometimes get filtered there depending on their mail provider.
Open the booking details and check the email address on the reservation — typos are the most common cause.
If the address is correct and the email isn't in spam, reach out to [email protected]. We can check the delivery log on our side and confirm whether the email was sent and accepted by the guest's mail server.
What sender addresses should my guest allowlist?
What sender addresses should my guest allowlist?
Booking confirmations are sent from [email protected]. System emails (AmenitizPay terms, password resets, etc.) come from [email protected]. If a guest's mailbox routinely filters our emails to spam, asking them to allowlist both addresses fixes it.
Does this also resend the confirmation to the hotel?
Does this also resend the confirmation to the hotel?
No — that's a separate option in the same three-dot menu, called Resend confirmation to the hotel. Use it when you (or a staff member) need a fresh copy of the internal booking notification.
Does AmenitizPay send its own email when I add the reservation?
Does AmenitizPay send its own email when I add the reservation?
Yes, if you have AmenitizPay active. On top of the booking confirmation, the guest gets a separate AmenitizPay email asking them to accept the terms and conditions — see how to obtain consent to your terms and conditions on manual bookings.