Overview
A manual reservation is any booking you create yourself from Amenitiz — for a phone request, a walk-in, a booking received outside the channel manager, or an iCal import from an OTA without a direct integration.
This article walks through creating a manual booking from your admin or from the Amenitiz mobile app, securing it with a valid payment method, and where to find it on your calendar.
🆕 Booking multiple rooms with different dates
If a guest needs different rooms on different dates within the same booking, you can now create a split booking — one reservation with rooms on separate arrival/departure dates. This is rolling out to accounts in phases. If you see an Add a room with different dates button after picking your first room, see How to create a split booking. If you don't see it yet, follow the steps below as-is — the new flow will reach your account in a future phase.
Before you start
Reservations cannot be added retroactively. Legal restrictions prevent registering bookings with dates in the past.
Every booking must be secured with a valid payment method — manual card or bank details, or a secure link sent by e-mail.
Manual bookings on a room with 0 availability are allowed, but you're responsible for not overbooking.
Step-by-step instructions
Create a manual booking from the desktop
From the top bar of your admin, click
+ Add reservation.In the first section, click
Create booking.Choose the arrival and departure dates, the room type, and the rate plan. Click the
+next to your desired room type to add it. After each selection, clickNextto move on.In
Selected accommodations, review the summary. Adjust the number of guests, the room price, or add any extras the guest needs.Add the guest's information — select an existing client file or create a new one. Note any special requests on the booking.
Secure the booking with a valid payment method. Either enter the guest's card or bank details manually, or send a secure link by e-mail so the guest enters their own details and accepts your terms.
Review the summary and click
Save the booking. The new reservation appears on your calendar straight away.
💡 Tip — manual booking with no upfront charge
Set the first AmenitizPay charge to 0€. The card is validated and your terms accepted, but no money is taken.
Shortcut — create a booking from the calendar
Go to
Planning→Calendar.Click the slot for the check-in day and room you want. The booking sidebar opens pre-filled with that date and room.
Continue with steps 3–7 above to finish the booking.
Create a manual booking from the Amenitiz mobile app
Open the Amenitiz app and log in.
Tap the
+icon to add a reservation.Set the dates, choose the room(s), pick the rate plan, adjust the price if needed, add any extras, and complete the guest's details.
Handle the payment as on desktop, then save. The booking appears in the calendar section of the app.
📌 Note
Documents (ID, agreements, etc.) can only be attached to a reservation from the desktop version of Amenitiz — not from the mobile app.
FAQs
Can I add a reservation with a past arrival date?
Can I add a reservation with a past arrival date?
No. Legal restrictions prevent registering bookings retroactively, so the arrival date must be today or later.
Can I create a manual booking without charging the guest upfront?
Can I create a manual booking without charging the guest upfront?
Yes. Set the first AmenitizPay charge to 0€. The payment method is validated and your terms accepted, but no money is taken.
Can I add a document to a reservation from the app?
Can I add a document to a reservation from the app?
No. Documents can only be added from the desktop version of Amenitiz. For mobile, manage documents from a computer instead.
The room I want is fully booked — can I still add the reservation?
The room I want is fully booked — can I still add the reservation?
Yes, manual bookings can be created on rooms with 0 availability, but you're responsible for not overbooking. Double-check the calendar before saving.
How do I book a guest who needs different rooms on different dates?
How do I book a guest who needs different rooms on different dates?
If your account has the new flow turned on (you'll see an Add a room with different dates button), follow How to create a split booking. Otherwise, the current workaround is to create one booking per date range.