Amenitiz (EU)

Cancel a confirmed reservation from the Amenitiz admin or mobile app. Availability is freed automatically and scheduled guest emails stop. Refunds aren't automatic; Airbnb can now be cancelled from Amenitiz.

How to cancel a reservation (beta)

Send an email asking guests to accept your sales terms and conditions, and optionally pay, when creating a manual reservation. Uses AmenitizPay's Payment Link option; acceptance shows on the booking…

How to ask guests to accept your terms when creating a manual booking

Use Planning → Inventory to block new check-ins (Close arrival) or check-outs (Close departure) on a given date. The setting lives inside each rate plan's restrictions and only affects new…

How to close arrivals or departures for a specific day

The payment step on a manual reservation gives five options — credit card, Bluetooth terminal, SEPA transfer, payment link, or logging an already-collected payment. Pick the one that matches how…

How to manage payments on manual reservations

Set the check-in and check-out times shown to guests, automate check-out, and add per-language instructions for arrival and departure.

How to manage the arrival and departure time

Register a check-in or check-out from a booking's details panel — open the booking from the Calendar or the Reservations list, click the button on the relevant room. Reversible, and…

How to register a check-in or check-out

Add internal comments to a reservation in three places: on the guest profile (persists across stays), on this booking only, or on a specific room (also shows on the housekeeping…

How to add comments to a reservation

Add, edit, and delete charges on a booking. Covers Open and Closed Bills, payment badges, and what locks charges (invoices, Pro forma, pending payments).

How to add, edit and delete a charge on a booking

Cancel a confirmed reservation from your Amenitiz admin or mobile app. Refunds aren't issued automatically and OTA bookings should be cancelled from the OTA extranet first.

How to cancel a reservation

Every booking has an event log — creation source, automated emails sent, invoice operations and credit notes. Find it in the booking details panel under the OTA Inbox tab →…

How to check the history of a booking

Learn how to create a payment on a booking using AmenitizPay or manual payment methods, and how to assign payments to specific bills and charges.

How to create a payment on a booking

Create a single booking where rooms have different arrival or departure dates — useful when a guest moves between rooms mid-stay or a group's rooms don't all start the same…

How to create a split booking

Customise the bottom of the confirmation email Amenitiz sends after a booking, send it on demand for manual reservations, and fix the missing rate-and-payment block (usually a missing cancellation policy).

How to customise the booking confirmation email

Move the arrival/departure dates of a reservation — the whole booking at once, or a single room within a multi-room booking. Past bookings are locked; ongoing ones only allow check-out…

How to edit dates of stay in a reservation

Add a manual reservation in Amenitiz — for phone bookings, iCal imports, or any walk-in. Set dates, rooms, guest details, and secure with a valid payment method.

How to manually add a reservation

Change the room rate on a reservation in Amenitiz, or edit individual charges — and know what recalculates automatically and what doesn't.

How to modify the price of a reservation

Learn how to use the Amenitiz search bar to quickly find reservations, guest profiles, and invoices using guest details or OTA booking references.

How to search for a reservation or guest

Reassign a booking to a different room — drag and drop on the Calendar for quick swaps, or use the booking details panel for multi-room or linked-room bookings. Doesn't move…

How to switch rooms on a reservation

Apply a guest's voucher as a payment on a new reservation — for example, redeem a €120 credit from a cancelled stay against an upcoming weekend booking. Just paste the…

How to use a voucher on a reservation

A reservation total doesn't match your rates? Here's how to diagnose it by source — rate plan, promotion, length-of-stay rule, taxes, OTA commission deduction or Airbnb's averaged nightly price.

Troubleshooting: booking amount is different from what I expected

A reservation has no payment information — here's how to diagnose it: payment method, AmenitizPay, sales-term payment schedule, OTA-specific timing rules, and virtual card handling.

Troubleshooting: no payment information showing in a reservation

Overbookings explained: how to spot the cause — missing restrictions, linked-room overrides, manual entries, or OTA sync gaps — and what info to send support to investigate.

Why did I receive a booking even though the room wasn’t available?

Reservations

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