You may need to add, edit, or delete a charge on a reservation before the guest arrives or during their stay. This article explains how to manage your charges within the Charges tab of a booking.
Accessing charges
To view or modify charges:
Go to
Reservationsin your Amenitiz administrator area (left sidebar).Open the booking you wish to manage and click
View booking details.
Select the
Chargestab.
Here, you’ll find all the charges for that reservation. They are organized by Bills, each grouping together charges.
Understanding Bills
In the Charges section, you’ll see two types of Bills:
Open Bills contain active charges that have not yet been invoiced.
Closed Bills contain charges that have already been invoiced (you’ll see the invoice reference, e.g. INV-31). You can click on this reference to open and view that specific invoice.
Each Bill shows:
The list of charges (with date, item, quantity, unit price, VAT, and total)
The total amount for that Bill
The billing status (open or closed)
Note: You can have one Open Bill per reservation at a time. Non-invoiced charges remain in the Open Bill until they are included in an invoice.
Adding a new charge
To add a new charge:
Click
+ Add chargeat the top right of theChargessection.
Choose:
The charge you want to add
The date it applies to
The quantity
The price updates automatically based on your settings in Booking Engine > Extras.
You can also:
Search for a charge by name or category
Add city taxes (listed at the end)
Use the Free field option to create a custom charge
Select which room the charge applies to if the booking includes multiple rooms
Note: VAT is automatically applied based on your extras. For free-field charges, you can manually select the VAT rate.
Editing a charge
To edit a charge:
Click the
…menu next to the charge.Select
Edit.
You can edit charges that are part of an Open Bill. If the charge is in a Closed Bill, you’ll need to cancel the related invoice (which creates a credit note) before making any changes. Once the invoice is cancelled, the charges become editable again.
Applying a discount
You can apply a discount to a specific charge — for example, to reward a loyal client or to adjust a nightly rate.
Discounts must be applied to individual charges and cannot be applied to an entire booking. Once a discount is applied, it cannot be undone.
Deleting a Charge
To delete a charge:
Click the
…menu next to the charge.Select
Delete.
Once deleted, the charge will be permanently removed from the booking. If you wish to reapply it, you’ll need to manually recreate it.
Important: You can only delete charges from the current or future dates.
If a charge has already been invoiced, you’ll need to cancel the related invoice first (which creates a credit note). Once cancelled, the charge can then be updated or deleted. Once deleted, a charge is permanently removed.
FAQs
What happens if I create a charge by mistake?
What happens if I create a charge by mistake?
If the charge is still in the Open Bill, you can simply delete it using the … menu. If the charge has already been invoiced, you’ll need to cancel the invoice before making changes or removing the charge.
Can I invoice only part of the charges in a booking?
Can I invoice only part of the charges in a booking?
Yes. You can invoice one or several charges together, depending on what you want to include. For example, you can invoice only the minibar charges now, and the rest of the charges later.
What happens if I cancel an invoice linked to a Bill?
What happens if I cancel an invoice linked to a Bill?
When you cancel an invoice, the related Bill becomes editable again. You can then change, add, or delete charges and issue a new invoice afterward.
Can I add or edit charges from the Amenitiz mobile app?
Can I add or edit charges from the Amenitiz mobile app?
You can add extras (existing charges) from the mobile app, but editing or deleting charges is only available from the desktop version.
How do charges, payments, and invoices work together?
How do charges, payments, and invoices work together?
When you update charges in a booking, the total amount will change automatically — but payments and invoices are managed separately.
Bills show which charges have been invoiced (Open or Closed), not whether they’ve been paid.
Payments are managed in the Payments section of the reservation — you’ll see which transactions are paid or pending there.
Invoices: Only fully issued invoices close Bills — drafts remain open.
Combined billing: You can include several Closed Bills in a single invoice if you prefer to issue one combined document.