Overview
If your property is visible but not bookable on your Booking Engine or on OTAs like Booking.com, Expedia, or Airbnb, work through the checks below before contacting support. Most cases come down to a rate plan, availability, restriction, or visibility setting.
Common causes
The rate or availability is not set up correctly
Restrictions are blocking bookings (e.g. minimum stay, closed to arrival)
The room is not visible in the Booking Engine or on your website
AmenitizPay is not properly linked (for Property Managers)
A sync issue with the OTA is preventing updates
Units were deleted and require manual re-linking on the OTA side
If your property is not bookable on the Booking Engine
Rate plans are different for your Booking Engine (your website) and for OTAs. If a guest can't book on your website, check the following:
Check the rate plan. Go to
Planning→Inventory→Rate Plans. Look for the rate plan linked to your website (e.g. Standard, Non-refundable) and make sure it is open for the dates in question. See how to open or close a rate plan.Check availability. The room must have availability set to at least 1. If it is 0, update it following this guide. If availability still shows 0, go to
Calendarand unlock the dates.Check the rate is linked to the right rooms. Go to
Booking Engine→Rates, click Edit on the rate plan, and make sure the correct room types are selected.Check for restrictions. In
Inventory→Rate Restrictions, look for minimum or maximum stay rules, Closed to Arrival or Closed to Departure settings, and stop sell applied to any room types (the X button). Closed-on-arrival blocks restrict check-ins on specific dates — remove them if not needed.For Property Managers using AmenitizPay. Go to
AmenitizPay→Settings→Property. Check that each room is linked to an AmenitizPay account — if not, the property will not appear in the Booking Engine.
If your property is not bookable on an OTA
The process is similar to the Booking Engine, but you need to check the rate plans and connections specific to the OTAs (Booking.com, Expedia, Airbnb…).
Check the OTA rate plan. In
Planning→Inventory→Rate Plans, identify the rate plan linked to your OTAs (its name may differ from your website rate) and make sure it is open for the dates in question.Check availability and unlock dates. Same as for the Booking Engine — in
Calendar, the room must have at least 1 available unit and the date must be unlocked.Confirm the OTA rate is linked to the correct rooms and channels. Go to
Booking Engine→Rates, click Edit on the OTA rate plan, make sure the right room types are selected, and verify the correct OTAs are ticked under Link this pricing to an OTA.For Airbnb specifically. To sync new rooms with Airbnb, go to
Channel Manager→OTA→Airbnb→Map, and manually link the room to its Airbnb listing.Check for restrictions. Same as for the Booking Engine, in
Inventory→Rate Restrictions.Check rate plan visibility toggles. In
Booking Engine→Pricing, confirm visibility toggles for the website and for each OTA are set to Yes.
Other checks
Room visibility. If a room is missing from your website, go to Property → Accommodations, edit the room, and under Visible on your booking engine and Visible on your website, set both to Yes.
Deleted units. If you have deleted units in Amenitiz, OTA syncing requires re-linking the remaining units manually. Past reservations stay accessible, but deleted units no longer sync.
📌 Note — Need to update multiple dates or rooms at once? Use the Bulk Update tool to save time. See How to use the Bulk Update tool.
Still having issues? What to prepare for Support
If you have gone through all the checks above and your property is still not bookable, gather the following before contacting our team — it will help us resolve the issue faster:
The exact dates when your property is not bookable
The platform where the issue occurs (Booking Engine, Booking.com, Expedia, Airbnb…)
How the restrictions should be configured (e.g. minimum stay, open to arrival)