In this article, you'll find the main steps to check if your property is not showing as bookable on your Booking Engine or online travel agencies (OTAs) such as Booking.com, Expedia and Airbnb.
Common issues
If your property is visible but not bookable, there might be a few reasons behind it. Below are the most common causes:
The rate or availability isn’t set up correctly
Restrictions are blocking bookings (e.g. minimum stay or closed to arrival)
The room is not visible in the Booking Engine
AmenitizPay is not properly linked (for Property Managers)
A sync issue with the OTA is preventing updates- Room visibility toggles are set incorrectly causing absence from the platform
Issues arising from the Danger Zone settings preventing manual updates
Step-by-step guide
If your property isn’t available for booking, we recommend going through the following checks before reaching out to our team:
1. The property is not bookable in the Booking engine
It's important to understand that different rate plans are used for your Booking Engine (your website) and for OTAs like Booking.com or Expedia.
If a guest can’t book through your Booking Engine, check the following:
1. Go to Planning > Inventory > Rate Plans
2. Look for the rate plans linked to your website (e.g. Standard, Non-refundable, etc.)
3. Make sure the relevant rate plan is open for the dates in question. If not, follow this guide.
4. The room has availability set to at least 1
5. Check if the rate is correctly linked to the right rooms:
Go to Booking Engine > Rates
Click Edit on the rate plan
Ensure the correct room types are selected
6. There are no restrictions that could prevent bookings for that date. In the Inventory > Rate Restriction section, check for the following:
Minimum or maximum length of stay rules
Closed to Arrival or Closed to Departure settings.
Stop sell applied to any room types. (The X button)- "Closed on Arrival" blocks restrict check-ins for certain dates and should be reviewed if such restrictions are not required.
7. If you're using AmenitizPay and manage multiple properties:
Go to AmenitizPay > Settings
Select the Property tab
Check that each room is linked to an AmenitizPay account
If not, the property won't appear in the Booking Engine
2. The property is not bookable on an OTA (e.g. Booking.com, Expedia):
The process for checking OTA availability is very similar to the Booking Engine—but make sure you’re looking at the rate plans and connections specific to the OTAs.
1. Go to Planning > Inventory > Rate Plans
2. Identify the rate plan linked to your OTAs (it may have a different name than your website rates)
3. Make sure the OTA rate plan is open for the dates in question
👉 The process is the same as for the Booking Engine. Just follow this guide.
4. Check availability in the Planning > Inventory > Calendar
👉 The process is the same as for the Booking Engine: the room must have at least 1 available unit and the date must be unlocked.
5. Confirm the OTA rate is linked to the correct rooms and OTAs:
Go to Booking Engine > Rates
Click Edit on the OTA rate plan
Make sure the right room types are selected
In “Link this pricing to an OTA”, verify the correct OTAs are ticked- To sync new rooms with Airbnb, navigate to Channel Manager > OTA > Airbnb > Map and manually link the room to its Airbnb listing.
6. Check for restrictions in Inventory > Rate Restrictions
👉 The process is the same as for the Booking Engine: look for minimum stay rules, closed to arrival/departure, or stop sell (X icon).Additionally, confirm that rate plan visibility toggles for the website or specific OTAs are set to "Yes" in Booking Engine > Pricing.
7. Room Visibility and Website Analysis
If property or room visibility issues are noted on your website:
Enable Room Visibility: Navigate to Property > Accommodations, edit the room, scroll down to the Visible on your booking engine and Visible on your website section and set visibility to "Yes."
Check Open Rate Settings: Use the Bulk Update tool to ensure all relevant rates for the room are open for the desired date range.
📌 Note
Need to update multiple dates or rooms? If you realise your availability, rates or restrictions need to be updated, we recommend using the Bulk Update tool to save time.
You can find a full guide here: How to use the Bulk Update tool
Still having issues?
Contact us and our support team will be happy to help.If visibility issues result from deletions of units in Amenitiz, remember that while past reservations remain accessible, OTA syncing requires re-linking manually after deletions. Deleted units no longer appear for active synchronization.
What to prepare before contacting Support
If you’ve gone through all the checks above and your property is still not bookable, please gather the following information before contacting us. This will help us resolve the issue more efficiently:
The exact dates when your property is not bookable
The platform where the issue occurs (Booking Engine, Booking.com, Expedia, etc.)
How the restrictions should be configured (e.g. minimum stay, open to arrival, etc.)