Amenitiz (EU)

Fix common issues with quick solutions and tips.




Troubleshooting

Why did I receive a booking even though the room wasn’t available?

A reservation has no payment information — here's how to diagnose it: payment method, AmenitizPay, sales-term payment schedule, OTA-specific timing rules, and virtual card handling.

Troubleshooting: no payment information showing in a reservation

A reservation total doesn't match your rates? Here's how to diagnose it by source — rate plan, promotion, length-of-stay rule, taxes, OTA commission deduction or Airbnb's averaged nightly price.

Troubleshooting: booking amount is different from what I expected

An exclamation mark in AmenitizPay means Stripe needs something from you to keep your payouts and charges active. Check Manage account, fix the flagged item, and the icon clears.

Troubleshooting: error icon (exclamation mark) in AmenitizPay

Diagnose why your property isn't bookable on your Booking Engine or OTAs. Step through availability, rate plans, restrictions, and OTA-specific checks before contacting support.

My property is not bookable on the Booking Engine or OTAs

SEPA direct debit can take up to 10 business days to clear, so automated unpaid-subscription reminders may keep arriving meanwhile. Your account stays active — switch to card to stop…

How to stop unpaid-subscription reminders after paying by SEPA

Create a custom design with text, images, and links

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