A reservation arrives with a total that doesn't match the price you expected. This is almost always one of: a promotion was applied, a length-of-stay rate kicked in, an OTA-specific rule changed the displayed amount, or taxes / city tax are counted differently. The diagnosis depends on the booking source.

Possible causes

A promotion was applied — direct discount, Genius (Booking.com), or other automatic offer.
A length-of-stay rate took effect — e.g. weekly rate triggered because there was no 7-night minimum stay on the standard rate plan.
Wrong rate plan or wrong inventory price — pricing on the rate plan for the booked dates wasn't what you thought.
Airbnb pays you the net amount — Airbnb deducts its host fee before the payout arrives in Amenitiz, so the figure looks lower than the guest's total.
Airbnb averages the nightly price — a 2-night stay with different per-night rates shows a single averaged price in Amenitiz.
Taxes / city tax — included or excluded differently depending on the channel.
Guest modification — guest changed the booking on the OTA but the new amount didn't sync to Amenitiz.

Step-by-step diagnosis

1. Identify the booking source

Open the reservation and check the Source and Rate plan in the Summary tab. The next steps depend on the channel.

2. Check based on the source

Direct booking

In the reservation, note the rate plan that was booked.
Open Inventory and look up the price for that rate plan on the booked dates. Confirm it matches the booking total.
Check the minimum stay on each rate plan. A missing minimum stay can let a long-stay / weekly rate apply when you didn't intend it.
Check whether a promotion or discount was used (this could explain a lower total).

Booking.com

In the Booking.com extranet, go to Promotions → Your active promotions. Check whether Genius, a Mobile rate, an Early Booker offer or another automatic discount applied to this stay.
Identify the rate plan used on the booking and verify its setup and pricing in Amenitiz Inventory.
Compare the price shown on Booking.com to the price received in Amenitiz. If they don't match, the OTA may have sent incorrect data — adjust the charge manually or contact support.

Airbnb

Airbnb pays out the net amount (guest total minus Airbnb's host fee). The number in Amenitiz will be lower than the guest's total — that is expected.
Airbnb averages the nightly price across the stay. A 2-night reservation with different per-night rates in your inventory will appear as a single averaged price in Amenitiz.
Compare the total paid by the guest on Airbnb (visible in the Airbnb host dashboard) to your Inventory rates. If the Airbnb-side total looks wrong, check your Airbnb pricing and discount settings (price per person, length-of-stay discounts, etc.).

Other OTAs (Expedia, Vrbo, Hostelworld, etc.)

Log into the OTA extranet and find the total price the guest paid.
Identify the rate plan used and compare it to your Amenitiz Inventory.

👉 Example — A guest booked 6 nights and the total looks unusually low. Looking at the rate plan, the weekly rate was applied because the standard rate plan had no minimum stay set. Add the missing minimum stay so the weekly rate only triggers from 7 nights.

3. Decide whether the price difference is expected or a problem

Expected — no action needed. Promotion applied, weekly / long-stay rate triggered, Airbnb commission deducted, Airbnb averaged price across nights, taxes / city tax included differently per channel.
Likely a setup issue — fix it. Missing minimum stay, wrong inventory price for the dates, wrong rate plan linked to a sales term. Fix the configuration so the same booking pattern doesn't reproduce the problem.
OTA sent wrong data — manual correction. The OTA price matches what the guest paid but Amenitiz received a different amount. Manually adjust the charge in the reservation, then contact support if you want us to investigate.

Important rules

Discounts apply to the room rate, not to taxes. A weekly rate or promotion reduces only the accommodation portion; taxes and mandatory fees stay the same. Compare base rates to verify the discount.
Airbnb amount = net of host fee. Don't compare it directly to the guest's total — compare it to the guest total minus Airbnb's commission.
Airbnb price = averaged across nights. The per-night number in Amenitiz is not the per-night rate the guest saw — it is the stay average.
Set minimum stays on every rate plan. Without them, a long-stay rate can be picked up unintentionally.

FAQs

The Airbnb amount in Amenitiz is much lower than what the guest paid — is that a bug?

No. Airbnb deducts its host commission before sending the payout. The amount in Amenitiz is the net payout, not the gross guest total. This is by design.

Airbnb shows different prices per night to the guest, but Amenitiz shows a single nightly rate. Why?

Airbnb averages the nightly price across the entire stay before sending it to Amenitiz. The averaged number isn't a mistake — it's the way Airbnb communicates per-night pricing for multi-night stays.

A 6-night direct booking has an unexpectedly low total. What happened?

Most likely the weekly (or long-stay) rate plan was picked up because the standard rate plan didn't have a minimum stay set. Add the appropriate minimum stay so the long-stay rate only triggers from the threshold you want.

The Booking.com extranet price matches the guest payment, but Amenitiz received a different amount. What now?

Booking.com may have sent the wrong charge. Update the amount manually in the reservation and contact Amenitiz support with the reservation ID so we can investigate.

Why is the city tax / tourist tax different on Booking.com versus Amenitiz?

Channels handle tourist tax differently — some include it in the displayed total, some show it separately, some don't pass it through at all. Always compare the room rate (room + extras) without taxes if you want a like-for-like comparison.

The guest modified the booking on the OTA but the amount in Amenitiz didn't change. Why?

Some modifications on the OTA side don't push a new total to Amenitiz. Update the reservation manually to match the new amount, and contact support if you want the sync investigated.