An exclamation mark (⚠️) on your AmenitizPay account means Stripe needs an action from you — usually a missing document, an expired ID, or a verification still being reviewed. Until it's resolved, your payouts or charges can be paused.

The fix is always in the same place: AmenitizPay → Settings → Account → ⋯ → Manage account. From there you log into Stripe and resolve the flagged item.

Possible causes

Missing documents — Stripe is asking for documents you haven't uploaded yet (ID, proof of address, business registration…).
Expired or invalid documents — what you uploaded is blurry, expired or in the wrong format.
Rejected documents — Stripe reviewed and rejected one or more documents.
Verification still in progress — Stripe is reviewing what you submitted; nothing to do but wait.
Missing business or banking information — bank account details, beneficial owner info, or business address need to be updated.

Step-by-step

1. Open Stripe from your Amenitiz account

Go to AmenitizPay → Settings → Account.
Click the three dots (⋯) on the right.
Select Manage account. This opens your Stripe Express dashboard in a new tab.

2. Read the alert at the top of Stripe

Stripe always shows the reason for the warning at the top of your dashboard. It will tell you whether to:

Upload a missing document
Re-upload a rejected or expired document
Confirm your bank account or business details
Wait — Stripe is reviewing

3. Take the right action

Missing or expired documents

Open the alert and check exactly which document Stripe is asking for.
Upload a valid, in-date, clear version. Avoid screenshots that crop edges or blurry photos.

Rejected documents

Open the rejection notice — Stripe tells you why the document was refused.
Re-upload a compliant version of the same document.
If you don't understand the rejection reason, contact Stripe support.

Verification in progress

No action needed. Stripe usually takes a few business days. The icon will disappear automatically once the review completes.

Missing business or banking information

Fill in the requested fields directly in Stripe (bank account, beneficial owner, business address…).
Save changes and refresh your AmenitizPay tab.

Important rules

The icon comes from Stripe, not Amenitiz. The fix always happens in the Stripe dashboard. Amenitiz cannot upload documents on your behalf.
Don't ignore it. If the warning is not resolved, Stripe can pause your payouts or charges, which stops AmenitizPay from working.
Upload quality matters. Documents must be in-date, full, legible, and in the format Stripe asks for (PDF or photo, not screenshots of an email).
Stripe support handles rejection appeals. If you disagree with a rejection, only Stripe can review and reverse it.

FAQs

Are my payouts still working while the error is showing?

It depends on what Stripe is asking for. Some warnings only require you to act within a deadline — payouts continue meanwhile. Others pause payouts or charges immediately. The Stripe dashboard tells you which case you're in. Don't wait to find out — resolve the alert.

Why can't Amenitiz fix it for me?

AmenitizPay runs on Stripe Express. Identity, business and banking verification are done directly between you and Stripe for compliance reasons. We can guide you but only you can submit the documents.

I uploaded the document but the icon is still there. What now?

Stripe usually needs a few business days to review. If more than a week has passed with no change, log back into Stripe — if Stripe still shows an action required, redo the upload making sure the document is clear, in-date and complete. If Stripe shows "in review", just wait.

The error mentions my bank account. What should I do?

Open Manage account, go to the banking section in Stripe and confirm or update your bank details. A common cause is an incorrect IBAN or a closed account.

Stripe rejected my document and I don't understand why.

The rejection note in Stripe usually says why (expired, illegible, wrong document type). If it's unclear, contact Stripe support directly — they can review the specific case.