An exclamation mark (⚠️) next to AmenitizPay in your menu means Stripe needs an action from you — usually a missing document, an expired ID, or a verification still being reviewed. Until it's resolved, your payouts or charges can be paused.
The fix is always in the same place: AmenitizPay → Settings → Account → ⋯ → Manage the account. From there you log into Stripe and resolve the flagged item.
On the AmenitizPay settings page, you will also see one of these messages:
It seems there was an issue with your AmenitizPay account — Stripe needs something from you. Click Review my Amenitizpay information to update it.
We are verifying your account details — nothing to do. This normally takes a couple of minutes, but may take longer in some cases.
Possible causes
Missing documents — Stripe is asking for documents you haven't uploaded yet (ID, proof of address, business registration…).
Expired or invalid documents — what you uploaded is blurry, expired or in the wrong format.
Rejected documents — Stripe reviewed and rejected one or more documents.
Verification still in progress — Stripe is reviewing what you submitted; nothing to do but wait.
Missing business or banking information — bank account details, beneficial owner info, or business address need to be updated.
Step-by-step
1. Open Stripe from your Amenitiz account
Go to AmenitizPay → Settings → Account.
Click the three dots (⋯) on the right.
Select Manage the account. This opens your Stripe Express dashboard in a new tab.
2. Read the alert at the top of Stripe
Stripe always shows the reason for the warning at the top of your dashboard. It will tell you whether to:
Upload a missing document
Re-upload a rejected or expired document
Confirm your bank account or business details
Wait — Stripe is reviewing
3. Take the right action
Missing or expired documents
Open the alert and check exactly which document Stripe is asking for.
Upload a valid, in-date, clear version. Avoid screenshots that crop edges or blurry photos.
Rejected documents
Open the rejection notice — Stripe tells you why the document was refused.
Re-upload a compliant version of the same document.
If you don't understand the rejection reason, contact our support team — we'll help you understand what Stripe needs.
Verification in progress
No action needed. This usually takes a few minutes, but can take a few business days. The icon will disappear automatically once the review completes.
Missing business or banking information
Fill in the requested fields directly in Stripe (bank account, beneficial owner, business address…).
Save changes and refresh your AmenitizPay tab.
Important rules
The icon comes from Stripe, not Amenitiz. The fix always happens in the Stripe dashboard. Amenitiz cannot upload documents on your behalf.
Don't ignore it. If the warning is not resolved, Stripe can pause your payouts or charges, which stops AmenitizPay from working.
Upload quality matters. Documents must be in-date, full, legible, and in the format Stripe asks for (PDF or photo, not screenshots of an email).
If Stripe rejects something, contact us. If you don't understand a rejection or disagree with it, our support team will help you understand what Stripe needs.
FAQs
Are my payouts still working while the error is showing?
It depends on what Stripe is asking for. Some warnings only require you to act within a deadline — payouts continue meanwhile. Others pause payouts or charges immediately. The Stripe dashboard tells you which case you're in. Don't wait to find out — resolve the alert.
Why can't Amenitiz fix it for me?
AmenitizPay runs on Stripe Express. Identity, business and banking verification are done directly between you and Stripe for compliance reasons. We can guide you but only you can submit the documents.
I uploaded the document but the icon is still there. What now?
Stripe usually needs a few business days to review. If more than a week has passed with no change, log back into Stripe — if Stripe still shows an action required, redo the upload making sure the document is clear, in-date and complete. If Stripe shows "in review", just wait.
The error mentions my bank account. What should I do?
Open Manage the account, go to the banking section in Stripe and confirm or update your bank details. A common cause is an incorrect IBAN or a closed account.
Stripe rejected my document and I don't understand why.
The rejection note in Stripe usually says why (expired, illegible, wrong document type). If it's unclear, contact our support team — we'll help you understand what Stripe needs.
Still stuck?
Contact our support team. Please include:
Your Amenitiz account name
A screenshot of the error in AmenitizPay and the alert message shown in Stripe