Amenitiz (EU)

AmenitizPay stops processing payments for properties in Brazil on 3 October 2026. What happens to scheduled payments, refunds and your final payout, and how to collect from your guests after…

What happens to your payments when AmenitizPay ends in Brazil

A guest shortens a Booking.com stay from 1,000 to 800. Amenitiz refunds or reschedules the difference so the booking is not left overpaid or underpaid — what happens depends on…

How payments update when a Booking.com or Expedia booking is modified

Find and reconcile your AmenitizPay payouts. Weekly schedule by default (Tuesday-Monday, paid Thursday) or switch to daily payouts for €9.90/month.

How to access and understand the AmenitizPay payouts

Activate AmenitizPay (powered by Stripe) to take cards, SEPA, payment links, OTA virtual cards and pre-authorisations. Setup takes 5 minutes to 48 hours.

How to activate AmenitizPay for your property

Automate pre-authorisation holds per sales term in AmenitizPay so a deposit is placed on the guest's card on arrival day — without manually capturing each one.

How to automate AmenitizPay Pre-authorisations

Cancel a scheduled, waiting, failed, or authentication-required payment on a booking. The charge is stopped and the guest is notified automatically.

How to cancel a payment

Create a payment for a reservation from the Amenitiz mobile app — charge the guest's card on your terminal or send a payment link by email.

How to create a payment from the Amenitiz app

Place a temporary hold on a guest's card with AmenitizPay, then capture it onto specific bills or release it. Captures need at least one bill with charges on the booking.

How to create, capture and release a pre-authorisation with AmenitizPay

AmenitizPay commission rates for Europe, UK, Mexico, USA, Brazil and SEPA — plus how to find and reconcile your monthly commission invoices.

How to manage AmenitizPay commissions and invoices

Send a guest a SEPA payment request from a reservation. Allocate the amount across the bills you want to settle — the guest pays from their bank and the funds…

How to send a SEPA bank transfer request with AmenitizPay

Configure payment schedules per sales term in AmenitizPay — at booking, before check-in, or both. Plus how bank transfers and manual reservations differ.

How to set up and schedule payments in AmenitizPay

The AmenitizPay Bluetooth card terminal (Wisepad3) pairs with your phone or tablet via the Amenitiz app for on-site card-present payments — lower commission than online, mobile around the property, works…

How to set up and use the AmenitizPay Bluetooth Card terminal

The AmenitizPay Wi-Fi terminal takes card payments at the desk or anywhere with Wi-Fi coverage. Charge the battery, pair it with a pairing code, and take payments from a reservation…

How to set up the AmenitizPay Wi-Fi terminal

Route AmenitizPay payouts to multiple bank accounts when your accommodations have different owners — create one AmenitizPay account per bank, link each room in the Properties tab. Gift cards aren't…

How to split AmenitizPay payments between different bank accounts

Reference for the 11 AmenitizPay payment statuses you'll see on reservations — Paid, Waiting, Scheduled, Failed, Canceled, Refunded, Expired, Overpaid, Paid Out, Disputed, Chargebacked — plus what (if anything) to…

How to understand AmenitizPay payment statuses

An exclamation mark in AmenitizPay means Stripe needs something from you to keep your payouts and charges active. Check Manage account, fix the flagged item, and the icon clears.

Troubleshooting: error icon (exclamation mark) in AmenitizPay

A payment dispute (chargeback) is when a guest's bank reverses a card payment — say a €200 booking. Learn how disputes work on Amenitiz Pay, the €15 fee, and how…

Understand payment disputes and chargebacks on Amenitiz Pay

Learn how to issue or log a refund for payments on a booking, including AmenitizPay and manual transactions, using the updated refund flow.

How to refund a payment

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