This article gives you all the information on AmenitizPay commissions, and where to find your commissions invoices.
1. AmenitizPay commissions
When creating the AmenitizPay account, no subscription or registration fee is required, access to AmenitizPay is included in your subscription Amenitiz.
Commissions will be applied on payments made from travelers to the owner, and on captured authorisations.
No commission will be applied on refunds to travelers, or on authorisations if they are not captured.
🇪🇺 Europe and UK – Online Payments & Terminals
Type | Card Type | Commission (excl. VAT) |
Europe – Online Payments | European credit cards | 1.4% + €0.25 |
| International/virtual cards/CH credit cards | 2.9% + €0.25 |
| American Express | 3.95% |
UK – Online Payments | UK credit cards | 1.4% + £0.25 |
| International cards | 2.9% + £0.25 |
| American Express | 3.95% |
Payment Terminals (Europe) | European credit cards | 1.4% + €0.08 |
| UK credit cards | 1.4% + €0.08 |
📌 No setup or monthly fees.
Bluetooth terminals are available in the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France (except French Polynesia, Wallis and Futuna, New Caledonia, Saint Barthélemy, and Saint Pierre and Miquelon), Germany, Ireland, Italy, Luxembourg, Netherlands (except Aruba, Curaçao, Sint Maarten, and the Caribbean Netherlands: Bonaire, Sint Eustatius, and Saba), New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom (except Jersey, Guernsey, Isle of Man, and the British Virgin Islands).
🌎 Other Countries – Online Payments
Country/Region | Card Type | Commission (excl. VAT) |
Mexico | Mexican credit cards | 3.6% + 3 MXN |
| International/virtual cards | 4.1% + 3 MXN |
| Other currencies | 5.7% + 3 MXN |
USA | US credit cards | 2.9% + $0.30 |
| International/virtual cards | 4.5% + $0.30 |
| Other currencies | 4% + $0.30 |
International | International credit cards | 2.9% + €0.25 |
Brazil | All credit cards | 3.99% + 0.40 BRL |
📌 Note
Brazil 🇧🇷:
❌ Brazilian debit cards are not accepted
❌ Does not process American Express (Amex) cards
Mexico 🇲🇽:
📌 American Express is accepted ONLY when the charge is made in Mexican Pesos (MXN).
AmenitizPay is available in the following countries: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Finland, France (except some overseas territories - Dom-Tom), French Guiana, Germany, Guadeloupe, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Malta, Martinique, Mayotte, Mexico, Netherlands, New Zealand, Norway, Portugal, Réunion, Saint Martin (French part), Singapore, Spain, Sweden, Switzerland, United Kingdom, United States.
SEPA Bank Transfers
Region | Commission per transaction |
Europe & CH | 0.65% per transaction – capped at €4 |
If no VAT number is added to your account settings, VAT will be applied to these commissions.
SEPA transfers are available in the following 36 countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, the 3 EEA countries (Norway, Liechtenstein, Iceland), as well as Switzerland, Monaco, and the United Kingdom (despite Brexit).
2. AmenitizPay invoices
You can find your commissions invoices directly in the Settings > Billing information section of your Amenitiz admin, they will be generated every month:
AmenitizPay commission invoices are issued monthly and include all transactions processed via AmenitizPay during the previous month. These invoices are generated only when bookings result in commissionable payments. If there are no bookings processed via AmenitizPay in a given month, no commission invoice will be issued. It is important to note that the tax ID (NIF) of the associated company on your Amenitiz account will appear on the commission invoice.
In the invoice, you will find 1 line per payment. Each line is linked to the payment ID, that you can also find in the AmenitizPay > Transactions tab of your admin, with the details of the transaction: the amount of the reservation, and the commission applied to this transaction. To reconcile AmenitizPay invoices, follow these steps:
Log in to your Amenitiz admin account.
Navigate to AmenitizPay > Payments in the menu.
Click the Export button located at the top-right corner of the page.
Select the desired month and confirm the export.
Open the downloaded CSV file and locate the "Issued Payments" tab.
In this tab, each row will display the payment amount, commission, and payment ID. Use these details to match payment IDs with their corresponding reservations in your account.
Common Issues and Resolutions
Missing Commission Invoice
If you do not receive a commission invoice for a specific month, it means there were no bookings processed via AmenitizPay during that period. This is because invoices are only generated when there are commissionable payments.
Tax ID on the Invoice
The tax ID (NIF) displayed on the commission invoice corresponds to the company associated with your Amenitiz account. Ensure that your account details are up-to-date to avoid discrepancies.
FAQs
Why didn’t I receive a commission invoice this month?
If there were no bookings processed via AmenitizPay during the month, no commission invoice will be issued.
How can I verify which reservations correspond to the commissions on my invoice?
You can download a CSV file from the Amenitiz admin panel to view a detailed breakdown of payments, commissions, and payment IDs. Use this information to match reservations with the total invoice amount.
Which tax ID appears on the commission invoice?
The tax ID (NIF) of the company associated with your Amenitiz account will appear on the invoice.