Overview
AmenitizPay is included in your Amenitiz subscription — no setup or monthly fees. You pay a per-transaction commission on guest payments processed through AmenitizPay (online payments, payment terminals, and SEPA transfers). This article covers the current commission rates and how to find and reconcile your monthly commission invoices.
Before you start
Commissions apply only to payments from travellers to the owner and to captured authorisations.
No commission is applied on refunds, or on authorisations that are not captured.
If no VAT number is added to your account, VAT is applied to the commissions.
Europe and UK — online payments and terminals
Type | Card type | Commission (excl. VAT) |
Europe — Online payments | European credit cards | 1.4% + €0.25 |
| International / virtual cards / CH credit cards | 2.9% + €0.25 |
| American Express | 3.95% |
UK — Online payments | UK credit cards | 1.4% + £0.25 |
| International cards | 2.9% + £0.25 |
| American Express | 3.95% |
Payment terminals (Europe) | European credit cards | 1.4% + €0.08 |
| UK credit cards | 1.4% + €0.08 |
Other countries — online payments
Country / Region | Card type | Commission (excl. VAT) |
Mexico | Mexican credit cards | 3.6% + 3 MXN |
| International / virtual cards | 4.1% + 3 MXN |
| Other currencies | 5.7% + 3 MXN |
USA | US credit cards | 2.9% + $0.30 |
| International / virtual cards | 4.5% + $0.30 |
| Other currencies | 4% + $0.30 |
International | International credit cards | 2.9% + €0.25 |
Brazil | All credit cards | 3.99% + 0.40 BRL |
📌 Country-specific notes
Brazil: Brazilian debit cards are not accepted; American Express is not processed.
Mexico: American Express is accepted only when the charge is made in Mexican Pesos (MXN).
SEPA bank transfers
Region | Commission per transaction |
Europe & CH | 0.65% per transaction — capped at €4. For transactions over €615, a fixed fee of €4 applies. |
Where to find your commission invoices
Find your commission invoices in Settings → Billing information. They are generated monthly and cover all transactions processed via AmenitizPay during the previous month.
📌 Note
Invoices are only generated when there are commissionable payments. No bookings via AmenitizPay this month? No invoice will be issued.
The tax ID (NIF) on the commission invoice corresponds to the company associated with your Amenitiz account.
Reconcile a commission invoice with your reservations
Each invoice line is linked to a payment ID, which you can match to a specific reservation:
Log in to your Amenitiz admin.
Go to
AmenitizPay→Payments.Click
Exportin the top-right corner of the page.Select the desired month and confirm the export.
Open the downloaded CSV and locate the Issued Payments tab.
Each row shows the payment amount, commission, and payment ID — use these to match the payment IDs with the corresponding reservations.
FAQs
Why didn't I receive a commission invoice this month?
Why didn't I receive a commission invoice this month?
If no bookings were processed via AmenitizPay during the month, no commission invoice is issued. Invoices are only generated when there are commissionable payments.
How can I verify which reservations correspond to the commissions on my invoice?
How can I verify which reservations correspond to the commissions on my invoice?
Export the monthly CSV from AmenitizPay → Payments → Export. The Issued Payments tab in the file shows payment amount, commission, and payment ID per row — match the payment IDs to your reservations.
Which tax ID appears on the commission invoice?
Which tax ID appears on the commission invoice?
The tax ID (NIF) of the company associated with your Amenitiz account. Keep your account details up to date to avoid discrepancies.
Are there any setup or monthly fees for AmenitizPay?
Are there any setup or monthly fees for AmenitizPay?
No. AmenitizPay is included in your Amenitiz subscription with no setup or monthly fees — only the per-transaction commissions listed above.
Are commissions charged on refunds or released authorisations?
Are commissions charged on refunds or released authorisations?
No. Commissions apply only to payments captured on the guest's card. Refunds and uncaptured authorisations are commission-free.
Why is VAT applied to my commissions?
Why is VAT applied to my commissions?
If you haven't added a VAT number to your account settings, VAT is applied to your commissions. Add your VAT number in your account settings to update this.
Where is AmenitizPay available?
Where is AmenitizPay available?
AmenitizPay is available in: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Finland, France (except some overseas territories), French Guiana, Germany, Guadeloupe, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Malta, Martinique, Mayotte, Mexico, Netherlands, New Zealand, Norway, Portugal, Réunion, Saint Martin (French part), Singapore, Spain, Sweden, Switzerland, United Kingdom, United States.
Where are AmenitizPay Bluetooth terminals available?
Where are AmenitizPay Bluetooth terminals available?
Bluetooth terminals are available in: Australia, Austria, Belgium, Canada, Denmark, Finland, France (except French Polynesia, Wallis and Futuna, New Caledonia, Saint Barthélemy, and Saint Pierre and Miquelon), Germany, Ireland, Italy, Luxembourg, Netherlands (except Aruba, Curaçao, Sint Maarten, and the Caribbean Netherlands), New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom (except Jersey, Guernsey, Isle of Man, and the British Virgin Islands).
Where are SEPA transfers available?
Where are SEPA transfers available?
SEPA transfers are available in 36 countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, the 3 EEA countries (Norway, Liechtenstein, Iceland), Switzerland, Monaco, and the United Kingdom.