From any reservation in Amenitiz you can send your guest a SEPA bank transfer request by email. AmenitizPay generates a unique temporary IBAN for the transaction, sends the guest the bank details they need (IBAN, account owner, BIC/SWIFT, reference, amount) and tracks the payment back to the reservation when funds arrive.
You allocate the amount across the bills on the booking, so when the SEPA payment settles it's reconciled against the right charges. SEPA (Single Euro Payments Area) is the European standard for euro-denominated bank transfers — useful when a guest doesn't want to pay by card, or for larger amounts.
Before you start
AmenitizPay must be activated on your property.
The booking must have a bill with charges (open or closed) — that's what you allocate the SEPA amount against. If the booking has no charges yet, add them first.
Euros only. SEPA only supports euro transfers. Available to properties in: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, plus Norway, Liechtenstein, Iceland, Switzerland and Monaco.
Not available for properties in the UK.
Only SEPA transfers are supported — transfers from your guest via SWIFT, BACS or ACH will fail and the funds won't reach AmenitizPay.
SEPA requests don't support payment scheduling or pre-authorisation. The request goes out immediately when you send it.
Once the guest pays on their bank's side, it can take up to two business days for the funds to land in your AmenitizPay account.
Step by step
Open the reservation from Calendar or the Reservations list, then scroll to the Payments section.
Click Create a payment.
Under Select a payment method, choose AmenitizPay transfer.
Allocate the amount across the bills on the booking:
An amount against the open bill (the bill still accumulating charges)
An amount against any closed bills (bills already closed, e.g. tied to a Pro Forma)
Enter the guest's email under Choose your client email, then click Send the transfer request. The total requested equals the sum of your bill allocations.
The guest receives an email with the unique IBAN, account owner, BIC/SWIFT, reference and amount. They make the transfer from their own bank as usual.
When the funds reach AmenitizPay (up to 2 business days), the payment is automatically reconciled against the bills you selected, and the status flips to Paid.
Important rules
The total requested = sum of your bill allocations. You can't request more or less without changing the allocation.
Allocations can split across multiple bills — for example, part of the SEPA payment against the open bill and part against a closed Pro Forma.
SEPA is one-shot. Each request generates a new temporary IBAN. You cannot reuse a previous IBAN.
Up to 2 business days between guest payment and confirmation on your side. Status stays as pending in the meantime.
If the guest pays the wrong amount, Amenitiz handles it automatically (see FAQs below).
FAQs
Can I send a SEPA request from the mobile app?
Yes. Open the reservation from the Activity tab or the Calendar tab, tap Create a payment, and follow the same flow as on the web — choose AmenitizPay transfer, allocate the amount across the bills, enter the guest's email, then send.
What if my guest pays less than I requested?
A new payment request is automatically generated for the remaining balance and emailed to the guest. A notification appears on the reservation.
What if my guest pays more than I requested?
Contact the guest to handle the overpayment — you can refund the difference from the AmenitizPay section of the reservation, or apply it to other charges on the booking.
Where do my SEPA payouts land, and how do I update the IBAN?
Collected SEPA payments are aggregated into your weekly AmenitizPay payout and sent to the bank account linked to your AmenitizPay account. To check or change the destination IBAN, go to AmenitizPay → Settings → Accounts, click the menu next to your account and select Manage the account. You'll be redirected to the Stripe interface to update the bank account; the change applies to all future payouts.
I can't send the request — the form asks me to allocate against bills but the booking has none. Why?
The new SEPA flow allocates the payment to bills. If the booking has no open bill with charges (and no closed bills), there's nothing to allocate against. Add charges to the booking first — booked nights, extras, custom charges — and the open bill will appear.
Why don't I see the bill selector — just an amount field and an email field?
Your hotel hasn't been migrated to Bill Management yet. The legacy SEPA flow asks only for an amount and the guest's email; the payment is recorded against the booking without being linked to a specific bill. The bill selector rolls out as part of the Bill Management migration.
The guest's bank says they made the payment — why is the booking still pending?
SEPA settlement takes up to 2 business days. If more than 2 business days have passed, check with the guest that they used the correct IBAN and reference from the email. If the reference was wrong, contact Amenitiz support with the reservation ID.