With AmenitizPay, you can manage payments directly while creating a manual reservation.
As of the latest update, completing the payment step is mandatory while creating manual reservations. Skipping this step is no longer available, ensuring compliance and secure financial processing.
You have two main options:
✔️ Credit Card – Charge a saved card, send a payment request, or enter new card details manually.
✔️ Bank Transfer – Send the guest your bank details via email.
This guide will walk you through each method to help you manage payments smoothly.
Recording Existing Payments
If a guest has already made a payment (e.g., a deposit), you can log it into Amenitiz without charging them again. Use the following steps:
Open the reservation details in Amenitiz.
Navigate to the Payment section and click on Create a Payment (or “+ new payment”).
Select Other Transactions and enter the payment details, including the amount paid and the payment method.
Save the changes. This will document the payment without initiating a charge.
This method ensures that all payment records are accurately reflected within the system while avoiding duplicate charges.
1️⃣ Paying by Credit Card
When selecting Credit Card, your payment rules will follow the terms set in your AmenitizPay settings.
Additionally, you can enable options like automatic charging and sending a payment request to streamline the entire payment process.
⚙️ Payment Preferences
You have two ways to define how payments are processed:
Automatically charge the guest – Pre-authorise a fixed amount (e.g., €150.00) as a security deposit.
Specify a charge amount – Manually enter the amount to be charged upfront. (This option does not support pre-authorisation or scheduled payments.)
You can modify these settings anytime in AmenitizPay settings.
💳 Payment Processing Options
✅ Use an Existing Card
If the guest has a saved credit card on file, you can charge it directly. The masked card details will be displayed for verification before processing the payment.
✅ Send a Payment Request
If you prefer the guest to complete the payment themselves, you can send a secure payment link via WhatsApp, email, or both. The guest will then enter their details and finalise the transaction.
📌 Note
If you’re sending a payment link via WhatsApp, and the page does not open, it may be due to a pop-up blocker in Google Chrome.
To resolve this issue, follow these steps:
Open Google Chrome Settings
Go to Privacy and Security
Click on Site Settings
Scroll down to Pop-ups and Redirects
Change the setting from Blocked (recommended) to Allow
Refresh the page and try again
✅ Enter New Credit Card Details
If the guest provides new card details, you can enter them manually to charge the payment immediately.
2️⃣ Paying by bank transfer
If you select Bank Transfer, you will need to:
Enter the guest’s email – The system will send them your bank details automatically.
Specify the amount to charge – This will be included in the payment request email.
⚠️ Warning
This method does not support pre-authorisation or scheduled payments.
Only SEPA transfers are supported. Transfers via SWIFT, BACS, or ACH will fail.
3️⃣ Finalising the payment
Once you have processed the payment or sent a request, click Next to save the reservation.
Troubleshooting Payment Failures
In some cases, a reservation might be created without an associated payment due to authentication failures during the payment process (e.g., incomplete 3D Secure verification). To address and prevent these issues:
Ensure that 3D Secure authentication is mandatory for completing payments. If the authentication fails, the payment will not be processed, but a reservation record will still be created.
Use the system's stored, encrypted card details to retry the payment once the issue is resolved.
If a guest reports attempting a payment but you see no successful transaction in Amenitiz, verify the payment status and prompt them to re-complete 3D Secure authentication.
Implementing these measures will help you maintain accurate payment records and minimize calendar blocks caused by incomplete payments.