Overview
The AmenitizPay Bluetooth card terminal (Wisepad3) is the mobile companion to your phone or tablet — pair it with the Amenitiz app and you can charge your guests' cards directly from a reservation, anywhere on the property. Commissions are lower than for online card payments since the card is physically present.
The terminal is for on-site card-present payments. For card-not-present (guest at home, paying remotely) you'd use a payment link or AmenitizPay transfer instead.
Before you start
AmenitizPay must already be active on your account. See how to activate AmenitizPay for your property.
Supported countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France (excluding French Polynesia, Wallis and Futuna, New Caledonia, Saint Barthélemy, Saint Pierre and Miquelon), Germany, Ireland, Italy, Luxembourg, Netherlands (excluding Aruba, Curaçao, Sint Maarten, Bonaire, Sint Eustatius, Saba), New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom (excluding Jersey, Guernsey, Isle of Man, British Virgin Islands).
The first time you connect the terminal, the app downloads a firmware update — it can take a few minutes. After that, reconnection is instant.
Power on and charge the terminal
Power on/off — press and release the power button. The status lights illuminate when on. If you've already paired with a device, the reader reconnects to it automatically.
Charge — use the supplied USB cable. Plug the small end into the terminal, the large end into a phone charger or computer USB port.
Pair the terminal with your device
The pairing happens inside the Amenitiz app, not in your phone's Bluetooth settings.
Make sure Bluetooth is enabled on your phone or tablet. In the Amenitiz app, open the reservation you want to charge, tap
Charge guest, thenCard terminal.Allow the authorisation requests as they pop up (Bluetooth access, location, etc.).
Accept the pairing prompt on both the terminal and the device. The terminal is now paired with the app.
Take a card payment
Enter the amount to charge and your guest's email address (the digital receipt will be sent there).
Tap
Add a payment. The terminal walks through the payment phases: Preparing for payment → Waiting for payment (insert/tap card on terminal) → Processing payment → Completing payment.A confirmation notification appears when the payment is captured. The receipt goes to the guest by email.
FAQs
The terminal won't connect to the app — what should I check?
The terminal won't connect to the app — what should I check?
Open your phone's Settings → Connections → Bluetooth. If the terminal shows up as paired there, unpair it — the Amenitiz app needs it available, not occupied by the OS.
Fully close the Amenitiz app (swipe it out of recent apps) and reopen it.
Try again:
Charge guest→Card terminal. The terminal should appear in the list and connect.Make sure the terminal is powered on (status lights visible) and within Bluetooth range (~10 m, no thick walls in between).
Can I use the terminal from my computer instead of a phone?
Can I use the terminal from my computer instead of a phone?
No. The Bluetooth terminal is mobile-only — it talks to the Amenitiz app on iOS or Android. For desktop, charge the card the regular way through the Payment section of the reservation (Credit card via AmenitizPay).
Why is the first connection so slow?
Why is the first connection so slow?
Stripe pushes a firmware update to the terminal the first time it connects to your account. It runs automatically and can take a few minutes — let it finish. Subsequent connections are near-instant.
Does the guest still get a digital receipt?
Does the guest still get a digital receipt?
Yes — the email address you enter on the charge screen receives the digital receipt as soon as the payment is captured. You can skip the email field if the guest doesn't want one, but in that case no receipt is sent.