AmenitizPay will stop processing payments for properties in Brazil on 3 October 2026. From that date you cannot take card payments through AmenitizPay, and any payment still scheduled in it will be cancelled.

Nothing else in your account changes. Your calendar, reservations, bills and invoices work exactly as they do today. You collect payments directly from your guests — in person, by bank transfer, or with your own card machine — and record them against the booking in Amenitiz.

⚠️ Important

Payments scheduled for a date on or before 3 October 2026 will still be taken as normal. Anything scheduled after that date will be cancelled.

Step by step

Go to Reservations and open each booking that still has money outstanding.
Open the Payments tab and look for payments marked Scheduled.
For any payment scheduled after 3 October 2026, take it before that date, or agree another way to collect it with your guest.
Record every payment you collect outside AmenitizPay against the booking, so your bills and invoices stay accurate. See how to find, invoice and record payments for your bills in one place.
Open Payouts in AmenitizPay to check which payments have already reached your bank and which are still on the way.

⚠️ Warning

Payments still scheduled in AmenitizPay after 3 October 2026 are cancelled automatically and cannot be taken afterwards. Collect anything outstanding before that date, or agree another method with your guest.

FAQs

Can I still take payments through AmenitizPay after 3 October 2026?

No. AmenitizPay stops processing payments for properties in Brazil on that date, including payments on reservations you took months earlier. There is no extended window and no way to reactivate it.

What happens to payments I have already scheduled?

Payments scheduled for a date on or before 3 October 2026 are taken as normal. Payments scheduled after it are cancelled, and the payment line on the booking shows Cancelled. Collect those amounts directly from your guest instead.

Do I need to set up a different payment provider before 3 October 2026?

No. There is no alternative card processor to switch on inside Amenitiz. You collect payments the way you already do for bookings without an AmenitizPay payment — in person, by bank transfer, or with your own card machine — and record each one against the booking.

What if a payment fails after 3 October 2026?

There is nothing to retry, because no card is charged through AmenitizPay after that date. Contact your guest, collect the amount directly, and record the payment against the booking. See how to create a payment on a booking.

Can I still refund a payment taken before 3 October 2026?

Yes. Payments processed through AmenitizPay before that date can still be refunded. See how to refund a payment. Refunds for payments you collected directly are handled outside Amenitiz, and you record them against the booking.

What happens to chargebacks and disputes?

A dispute raised on a payment taken through AmenitizPay before 3 October 2026 is handled the same way as any other dispute — see payment disputes and chargebacks on AmenitizPay. Contact our team if a guest disputes a payment and you are unsure what to do.

When will I receive my last payout?

Payouts to Brazilian bank accounts take around 30 calendar days to arrive, so money from payments taken shortly before 3 October 2026 can reach your bank up to a month after it. Open Payouts in AmenitizPay to see what is still on the way. See how to access and understand the AmenitizPay payouts.

Does this change anything else in my account?

No. Your calendar, reservations, rates, bills, invoices, Booking Engine and channel connections are unaffected. Only card processing through AmenitizPay stops.

What happens to your payments when AmenitizPay ends in Brazil