AmenitizPay stopped processing payments for properties in Brazil on 3 October 2026. You can no longer take card payments through AmenitizPay, and any payment that was scheduled for after that date was cancelled.

Nothing else in your account has changed. Your calendar, reservations, bills and invoices work exactly as before. You collect payments directly from your guests — in person, by bank transfer, or with your own card machine — and record them against the booking in Amenitiz.

⚠️ Important

Payments scheduled for a date on or before 3 October 2026 were taken as normal. Anything scheduled after that date was cancelled and shows as Cancelled on the booking.

Step by step

Go to Reservations and open each booking that still has money outstanding.
Open the Payments tab and look for payments marked Cancelled.
Contact your guest and collect each cancelled amount directly — in person, by bank transfer, or with your own card machine.
Record every payment you collect outside AmenitizPay against the booking, so your bills and invoices stay accurate. See how to find, invoice and record payments for your bills in one place.
Open Payouts in AmenitizPay to check which payments have already reached your bank and which are still on the way.

FAQs

Can I still take payments through AmenitizPay?

No. AmenitizPay stopped processing payments for properties in Brazil on 3 October 2026, including payments on reservations taken before that date. There is no way to reactivate it.

What happened to payments I had already scheduled?

Payments scheduled for a date on or before 3 October 2026 were taken as normal. Payments scheduled after it were cancelled, and the payment line on the booking shows Cancelled. Collect those amounts directly from your guest instead.

Do I need to set up a different payment provider?

No. There is no alternative card processor to switch on inside Amenitiz. You collect payments the way you already do for bookings without an AmenitizPay payment — in person, by bank transfer, or with your own card machine — and record each one against the booking.

What if a payment fails?

There is nothing to retry, because no card is charged through AmenitizPay any more. Contact your guest, collect the amount directly, and record the payment against the booking. See how to create a payment on a booking.

Can I still refund a payment taken before 3 October 2026?

Yes. Payments processed through AmenitizPay before that date can still be refunded. See how to refund a payment. Refunds for payments you collected directly are handled outside Amenitiz, and you record them against the booking.

What happens to chargebacks and disputes?

A dispute raised on a payment taken through AmenitizPay before 3 October 2026 is handled the same way as any other dispute — see payment disputes and chargebacks on AmenitizPay. Our team keeps supporting these disputes for 120 days after AmenitizPay stopped, until 31 January 2027. Contact our team if a guest disputes a payment and you are unsure what to do.

When will I receive my last payout?

Payouts to Brazilian bank accounts take around 30 calendar days to arrive, so money from payments taken shortly before 3 October 2026 can reach your bank up to a month after that date. Open Payouts in AmenitizPay to see what is still on the way. See how to access and understand the AmenitizPay payouts.

Did this change anything else in my account?

No. Your calendar, reservations, rates, bills, invoices, Booking Engine and channel connections are unaffected. Only card processing through AmenitizPay stopped.

What happens to your payments when AmenitizPay ends in Brazil