Overview

When a guest arrives or leaves, register the check-in or check-out in Amenitiz so your team can see at a glance who is still expected, who is in-house and who has left.

You can do it for one booking from its details, or for several guests at once from the Arrivals and Departures pages.

Before you start

The booking is confirmed.
The booking is allocated to a room. If it isn't, you'll see Allocate to a room instead of the check-in buttons — allocate it first.

Step by step

One booking

Go to Planning → Calendar and click the booking, or open it from Reservations.
In the booking details, find the room you want to update. Each room has its own buttons.
Click Register Check-in when the guest arrives, or Register Check-out when they leave.

Several guests at once

Go to Reservations and open the Arrivals tab to see everyone due to arrive today, or the Departures tab for everyone due to leave today.
Click Table view.
Tick the guests you want to update, or tick the box in the header row to select everyone.
Click Check-in on the Arrivals page, or Check-out on the Departures page.

📌 Note

Registering a check-in or check-out records the time it happened. It doesn't change the dates of the stay — to do that, see how to edit dates of stay in a reservation.
You can register a check-out without registering the check-in first. Amenitiz records the check-in at the same time.

💡 Tip

Colour the bookings on your calendar by check-in status to see who's expected, in-house or gone — see how to customise your Calendar View.

FAQs

I registered a check-in or check-out by mistake — how do I undo it?

Open the booking details. On that room, the button now reads Cancel Check-in or Cancel Check-out — click it. If the guest is already checked out, cancel the check-out first, then the check-in.

My booking has several rooms — do they check in or out together?

No. Each room is checked in and out on its own, with its own buttons in the booking details. To update several rooms at once, use the Arrivals or Departures page.

Can I check out a guest I never checked in?

Yes. Click Register Check-out directly. Amenitiz records the check-in at the same moment, so the booking shows the guest as arrived and left.

Can I register check-in from the mobile app?

Yes. Open the reservation in the Amenitiz app and use the check-in or check-out button in the booking details.

Does registering a check-in send anything to the guest?

No. It only updates the booking in Amenitiz. Nothing is sent to the guest.

How to register a check-in or check-out