Overview

Every booking in Amenitiz keeps a log of what happened to it — when it was created, where it came from, which automated emails went out and which invoicing actions were taken. Each line is timestamped and names the person or the source behind it.

The log lives inside the booking's OTA Inbox tab, in the Communication Logs section. The tab is named after OTAs but covers bookings from every source: OTA, Booking Engine and manual entries are all recorded there.

Before you start

You need the "Can see booking event logs" permission. Without it the tab still opens, but the Communication Logs section stays empty. Your account Owner can grant it in Settings → Team.
The log is read-only — it records what happened. To change a booking, use the other tabs in the booking details panel.
Changes to the stay itself — dates, rooms, charges — are not recorded here. The log covers booking creation and cancellation, automated emails and invoicing actions.

Step by step

Go to Reservations in the sidebar.
Click the booking you want to check and select View booking details.
In the side panel, open the OTA Inbox tab.
Scroll down to the Communication Logs section. The most recent entry is at the top, and more entries load as you scroll.

What you'll see in the log

Each entry is a dated sentence naming who or what triggered it — for example "The booking was created by Marie Dupont". These are the events recorded:

Booking created — with its source: the Booking Engine, the team member who entered it manually, or the OTA. Bookings imported from an OTA are grouped into one line per import, for example "3 reservations were received from Booking.com".
Booking cancelled — with the person who cancelled it.
Emails — one line per automated email, with its subject, who it went to and who it came from. A failed delivery is recorded as its own entry.
Invoices — created, sent, cancelled, or sent for processing, each with the invoice number and the person who did it. See how to create, manage and download invoices.
Credit note created — with its number. A credit note is generated automatically when an invoice is cancelled.
Pro forma invoices — created, updated or deleted. See how to create and manage Pro Forma invoices.

FAQs

The OTA Inbox tab is empty — why?

You probably don't have the "Can see booking event logs" permission. The tab opens for everyone, but the Communication Logs section inside only loads for users who have that permission. Your account Owner can grant it in Settings → Team, on your user.

Why is it called "OTA Inbox" if my booking is direct or manual?

Legacy naming. The tab originally held OTA messaging only, and the event log was added to the same place later. The name stayed, but the content covers bookings from every source. Read it as the booking's activity log.

I changed the dates on a booking — why isn't it in the log?

Changes to the stay — dates, rooms, charges — aren't recorded here. The log covers booking creation and cancellation, automated emails and invoicing actions. If you need to know who changed a booking, contact [email protected] and we can check our internal records.

An email I expected isn't in the log — what does that mean?

First look for a failed-delivery entry for that email: if one is there, the email was triggered but couldn't be delivered, usually because of the guest's email address. If there's no entry at all, the email was never triggered — check that the guest's email is filled in on the booking, and that the rule on the rate plan applies. If everything looks right, contact [email protected].

Someone at Amenitiz worked on my booking — why isn't it in the log?

Actions taken by Amenitiz staff are left out of this log, so you only see your own team's activity and the system's. If you need to know what we did on a booking, contact [email protected].

How to check the history of a booking