Overview
Every booking in Amenitiz keeps an audit log of what happened to it — when it was created, where it came from, when automated emails went out, and what invoicing events touched it. This article shows where to find that history and what each entry means.
The log lives inside the booking's OTA Inbox tab, in the Communication Logs section. The tab is named after OTAs but applies to bookings from every source: OTA, Booking Engine and manual entries all get logged here.
Before you start
You need the "Can see booking event logs" permission to view the History section. If you don't see it, ask your account Owner to grant it on your user profile.
The history is read-only — it's a record of what happened. To modify a booking, use the other tabs in the booking details panel.
Manual edits made by your team don't appear in this log — it's focused on system-driven events (creation, automated emails, invoice operations).
View a booking's history
Go to
Reservationsin the sidebar.Click on the booking you want to inspect and select
See booking details.In the side panel, click the
OTA Inboxtab. Scroll down to theCommunication Logssection.The entries are listed in chronological order — newest first.
What you'll see in the log
Booking created — with the source: OTA (Booking.com, Airbnb, Expedia…), Booking Engine, or manual entry.
Automated emails sent — confirmation emails to the guest and notification emails to the property, each timestamped.
Invoice created — when an invoice was generated for this booking. See how to create, manage, and download invoices.
Invoice cancelled — when an existing invoice was cancelled.
Credit note created — automatically generated when an invoice is cancelled (to balance the books).
FAQs
I don't see the OTA Inbox tab on the booking — why?
I don't see the OTA Inbox tab on the booking — why?
You probably don't have the "Can see booking event logs" permission. Your account Owner can grant it on your user profile (User management → click your name → permissions). The tab itself is always there, but the Communication Logs section inside only loads with that permission.
Why is it called "OTA Inbox" if my booking is direct or manual?
Why is it called "OTA Inbox" if my booking is direct or manual?
Legacy naming. The tab originally held OTA-specific messaging only; over time the system event log was added to the same place. The name didn't change but the content applies to bookings from every source. Treat it as "booking activity log" regardless of where the booking came from.
I made a manual change on the booking — why isn't it in the history?
I made a manual change on the booking — why isn't it in the history?
Manual edits (changing dates, swapping rooms, adjusting charges) aren't logged in this section — it's focused on system-driven events (booking creation, automated emails, invoice operations). If you need an audit trail of who-did-what on a booking, contact [email protected] and we can check our internal logs.
An email I expected isn't in the log — what does that mean?
An email I expected isn't in the log — what does that mean?
If an automated email isn't listed, it didn't go out from Amenitiz — usually because the trigger condition wasn't met (e.g. the guest's email is missing, or the sales-terms rule didn't fire). Open the booking, check the guest's email is present, and check the rule on the rate plan. If everything looks right but the email is still missing, reach out to support.