Overview
The booking confirmation email is the automated message Amenitiz sends to a guest the moment they complete a booking on your booking engine. It carries the reservation details (dates, room, price) and your sales terms (cancellation policy, payment conditions). It can't be turned off and you can't edit its core layout — but you can add your own content at the bottom and trigger it on demand for manual reservations.
Before you start
The confirmation email is pre-built — it always exists, you can't delete it, and you can't change the booking-details block. You only control the custom content appended at the bottom.
Sent automatically only when the guest books through your booking engine. OTA bookings (Booking.com, Expedia, etc.) get their confirmation from the OTA, not from Amenitiz. Manual reservations you create in the admin require you to send the confirmation on demand.
For scheduled custom emails (pre-arrival reminders, post-stay follow-ups, etc.) see how to create automated emails for your guests.
Customise the bottom of the confirmation email
In the sidebar, go to
Settings→Templates(orMessaging→Templates).Open the Booking confirmation template — it's pre-created for every hotel.
Edit the custom content area. Use it for:
Arrival and check-in info (parking, access codes)
House rules and policies
Extra services or upgrade offers
Local tips or a welcome message
Images or attachments (welcome guide, property map, menu)
Click Save. Your custom content appears below the standard booking-details and sales-terms blocks.
Send the confirmation for a manual reservation
When you create a reservation yourself in the admin, the confirmation email is not sent automatically. To send it:
Open the reservation in the admin.
Click Send a confirmation e-mail.
The email goes out immediately to the booker (and to the stayers, if relevant).
💡 Tip
You can resend the confirmation as many times as needed — for example if the guest didn't receive the first one or if you edited the reservation. The button works as a manual resend.
Email language
The confirmation email language is decided by the guest's country at booking time, if a translation exists for that language. If the booking has no country (including when you create a reservation manually and don't pick one), the email goes out in your hotel's default language.
📌 Note — If the rate and payment block is missing from a guest's confirmation email, check that a cancellation policy is selected for the rate plan under Booking Engine → Sales conditions. A missing policy hides the entire booking-details block.
FAQs
Is the confirmation email sent for manual reservations?
Is the confirmation email sent for manual reservations?
No, not automatically. Open the reservation in the admin and click Send a confirmation e-mail. You can repeat this as many times as needed.
Can I edit the booking-details block itself?
Can I edit the booking-details block itself?
No — the standard booking-details and sales-terms blocks are locked, so the information stays reliable across hotels. You can only add custom content below them.
What language is the confirmation email in?
What language is the confirmation email in?
It follows the guest's country at the time of booking, if a translation exists. With no country (e.g. manual reservation with no country picked), the email is sent in your hotel's default language.
The rate and payment block is missing from the confirmation. Why?
The rate and payment block is missing from the confirmation. Why?
Usually a missing cancellation policy on the rate plan. Go to Booking Engine → Sales conditions, make sure each rate plan has a policy attached, and the block reappears on future confirmations.
How do I add a pre-arrival reminder or post-stay thank-you email?
How do I add a pre-arrival reminder or post-stay thank-you email?
Those are scheduled automated emails, not the booking confirmation. Create them in Settings → Templates using the standard template editor — see how to create automated emails for your guests.
A guest didn't receive the confirmation — what should I check?
A guest didn't receive the confirmation — what should I check?
Check (1) the reservation has an email address, (2) the booking source — OTA bookings get their confirmation from the OTA, not from Amenitiz, (3) for manual reservations, whether you clicked Send a confirmation e-mail on the reservation page.