Overview
When setting up your pricing strategy, it’s not just about how much you charge—it’s also about the sales terms attached to your rates. The right terms help you secure revenue upfront, attract different types of travellers, and reduce cancellations.
Below, we explain the main types of sales terms and show you how to set them up in Amenitiz.
Types of sales terms
Flexible sales terms
Guests pay a premium for flexibility. This is ideal for travelers who want peace of mind and are willing to pay more for the option to cancel or reschedule.
Example: A family planning a holiday months in advance opts for a flexible rate, paying 10% more to have the option to reschedule their stay if their travel plans or flight schedules change unexpectedly.
Non-refundable sales terms
Offer a lower price to secure guaranteed revenue. Perfect for budget-conscious travelers who are confident about their plans.
Example: A guest planning a long holiday gets a 10% discount for committing to a non-refundable stay, ensuring you get paid at the time of booking via credit card or bank transfer.
Step-by-step instructions
Access your sales terms
Go to Booking Engine in the left-hand sidebar of your Amenitiz administrator area.
Click on Sales Terms from the submenu.
You’ll see an overview of all existing sales terms linked to your rates.
To create new sales terms, click New.
To edit existing sales terms, click the three dots under Options and select Edit sales terms.
Editing your sales terms
When creating or modifying sales terms, you can define:
Name & Description: How your policy will be presented to guests.
Modification Policy: Whether guests can change their booking, and under what conditions.
Cancellation Policy: Choose from the structured options or create a custom policy.
Payment Methods: Define how payments are handled.
Attachments: Optionally add a PDF with your terms. This will be sent with the booking confirmation email.
Cancellation Policy
Cancellation policies are structured so you can simply select the one that fits your needs.
The available options are:
No Refund: Guests cannot cancel for a refund.
Strict: 100% refund if cancelled at least 30 days before arrival.
Moderate: 100% refund if cancelled at least 14 days before arrival, 50% if cancelled at least 7 days before.
Relaxed: 100% refund if cancelled at least 3 days before arrival, 50% if cancelled at least 1 day before.
Custom: Define your own cancellation rules.
These conditions are automatically displayed to guests on your booking engine and included in their confirmation email.
How to link sales terms to rate plans or promotions
When creating a new sales term, by default, they will not be linked to any pricing or promotion. You have the possibility to link specific sales terms to specific pricing and promotions.
Once the new sales term is created, you can create the new pricing or promotion, or modify it to link it to the new sales term.
On a rate plan
Go to
Booking engine > Pricingtab and create or modify your rate plan. In the promotion settings, you can link the sales terms you want to link.
On a promotion
Go to
Booking engine > Promotionstab and create or modify your promotion. In the rate plan settings, you can link the sales terms you want to link.
Then, if a client is booking at a non-cancellable rate plan or promotion on the Booking Engine, they will book and pay following the rules set up in the non-cancellable sales terms.
Following this logic, you can create specific sales terms linked to specific rate plans or promotions, if you don’t have the same modification or cancellation policy for all your pricing for example.
FAQs
Do sales terms apply to OTA reservations?
Do sales terms apply to OTA reservations?
No. Sales terms in Amenitiz apply only to your direct bookings. They are not automatically sent to OTAs.
How do sales terms work if I use AmenitizPay with OTA reservations?
How do sales terms work if I use AmenitizPay with OTA reservations?
If you are using AmenitizPay to process payments for OTA reservations, your sales terms must match the sales terms of the OTA.
With Airbnb is not possible to use AmenitizPay so this doesn't not work with Airbnb.
Do sales terms apply to manual reservations created with AmenitizPay?
Do sales terms apply to manual reservations created with AmenitizPay?
Yes. When you create a manual reservation with AmenitizPay, the guest accepts the same sales terms that apply to direct reservations.
Do I need to translate my sales terms into other languages?
Do I need to translate my sales terms into other languages?
Yes. Translations are not automatic. You need to add them manually for each language you have activated.
How can guests modify or cancel a reservation under my sales terms?
How can guests modify or cancel a reservation under my sales terms?
Guests must contact you directly. You can then apply the modification or cancellation conditions you set in Amenitiz when updating the reservation.