Overview
This article covers using an existing voucher — applying it as a payment on a new reservation. Each voucher has a unique Voucher ID (a 1-to-10 digit number). To create a voucher, see cancel an invoice or log a refund.
Before you start
A voucher must already exist for the guest.
Have the Voucher ID ready. You can find it on the reservation where the voucher was generated, or on the guest's client file.
Step by step
Open the new reservation and switch to its
Paymentstab.Click
Add payment.In the payment-method dropdown, select
Client voucher.Enter the
Voucher IDand the amount to apply, then confirm. The voucher is logged as a payment on the reservation.
📌 Note — the invoice is still issued manually
Applying a voucher only records a payment on the reservation. The invoice for the new reservation is not generated automatically — you still need to issue it manually, the same way as for any other payment method.
💡 Tip — locate an existing voucher
Open the reservation where the voucher was originally generated and check the Payments tab, or open the client file — every voucher tied to that guest is listed there with its ID, expiration, and Remaining amount.
FAQs
Can I redeem only part of a voucher?
Can I redeem only part of a voucher?
Yes — when you apply a voucher, you enter the amount to use. The unused portion stays on the voucher as its Remaining amount and can be applied to another booking later.
What if the Voucher ID is invalid?
What if the Voucher ID is invalid?
You'll see an Invalid voucher ID error. The ID is a 1-to-10 digit number with no letters or spaces — double-check it against the original reservation or the guest's client file.
Can I cancel a voucher once it has been issued?
Can I cancel a voucher once it has been issued?
Yes — open the guest's client file, find the voucher in the vouchers table, and use Delete voucher from its options menu. Once deleted it can no longer be redeemed.