Overview
You can leave internal comments on any reservation. Guests never see them — only your team. There are three types depending on where you want the note to live:
Client comment — attached to the guest profile. Follows the guest to every future booking.
Reservation comment — attached to this one booking only. Disappears with the booking.
Room comment — attached to a specific room within the booking. Also shows up on the housekeeping report.
Before you start
Comments are internal only — guests don't see them in confirmation emails or the booking engine.
Client comments are the only type that persists across stays. Use them for long-term preferences (allergies, pillow type, "always asks for late check-in").
Use room comments for housekeeping — they're the only type that ends up on the housekeeping report.
Step 1 — Open the booking
In the sidebar, go to
Reservations.Find the booking, then click View booking details on the row to open the booking sidebar.
Step 2 — Add the comment in Stay Info
In the booking sidebar, scroll to the Stay Info section.
Click the comment type you want:
New client comment — saves to the guest profile (example: prefers a garden-side room).
New reservation comment — saves to this booking only (example: booking via Smartbox voucher).
New room comment — saves to a specific room and appears on the housekeeping report (example: extra bed needed).
Write the note and save.
Step 3 (optional) — Show comments directly on the Reservations list
By default, comments are only visible inside the booking sidebar. Turn this setting on if you want client and reservation comments to appear on the Reservations list at a glance.
Go to
Settings→Advanced settings.Under Reservation settings, set Show comments on the reservation page to Yes.
Save.
Comments now show inline on each booking row:
FAQs
Which comments show on the housekeeping report?
Which comments show on the housekeeping report?
Only room comments. Client and reservation comments stay in the booking sidebar and (if enabled) on the Reservations list — they don't print on the housekeeping report.
If a guest books again, do my old comments carry over?
If a guest books again, do my old comments carry over?
Only the client comment carries over — it's attached to the guest profile. Reservation and room comments live with the specific booking and don't follow the guest.
Can guests see these comments?
Can guests see these comments?
No. All three comment types are internal to your team — they never appear in confirmation emails, the booking engine, or anywhere guest-facing.
Can I add or edit comments from the mobile app?
Can I add or edit comments from the mobile app?
Yes. The Amenitiz mobile app shows the same Stay Info section with the three comment types — open a booking, scroll to Stay Info, and tap the comment you want to add.
Where do reservation comments show up if I haven't enabled the setting?
Where do reservation comments show up if I haven't enabled the setting?
They live inside the booking sidebar (open the booking → Stay Info). They also pop up automatically when you hover or open a booking from the calendar view — even without the Reservations-list setting on.