Overview
Cancel an invoice when you've issued it by mistake — wrong data, a last-minute cancellation, or a shortened stay. Cancellation generates a credit note (the legal record of the cancellation) and gives you three options for handling any payment the guest already made: cancel without refund, cancel and log a refund, or cancel and issue a voucher.
⚠️ Important — what cancellation does vs. doesn't do
Cancellation creates a credit note. That's the fiscal record — you can't undo it. The credit note lives inside the original invoice.
Logging a refund here is a VISUAL record only. It tells Amenitiz the refund happened — it does NOT actually move money. For card payments processed via AmenitizPay, you must also issue the refund through the AmenitizPay refund flow. See how to refund a payment.
Before you start
Cancellation is permanent — the original invoice stays in your records as "Cancelled" with a credit note attached. There's no "undo".
If you cancelled by mistake or need a fresh invoice for the same reservation, you'll need to issue a new invoice from scratch.
Cancelling does not delete the booking — it only affects the invoice.
Step 1 — Open the invoice
Go to
Invoicesin the sidebar, or open the booking and switch to its Invoices tab.Click the invoice you want to cancel.
Step 2 — Start the cancellation wizard
From the invoice, click the three-dot menu (⋯) and select Cancel.
If the guest made any payment, the wizard lists each transaction so you can decide what to do with it. If there's no payment to handle, you skip straight to confirmation.
Step 3 — Choose how to handle the payment
The wizard gives you three paths:
Cancel without refund — credit note is created, no refund record is logged. Use this when the payment is staying with you (e.g. you're issuing a new corrected invoice for the same amount).
Cancel and log a refund — credit note is created and a refund entry is recorded against the booking. This is a visual record only: it tells Amenitiz a refund happened. For AmenitizPay card payments, you must also issue the actual refund via the AmenitizPay refund flow (see callout above).
Cancel and generate a voucher — credit note is created and you issue the guest a voucher for the amount. Optionally email the voucher to the guest so they can use it on a future stay.
The refund amount is editable — you can refund the full amount, one night, 50%, just the city tax, etc.
Where the credit note lives
After cancellation, the original invoice is marked Cancelled and the credit note appears inside the original invoice — not as a separate row. The booking's Invoices tab also shows the cancellation status.
FAQs
I cancelled an invoice. How do I issue a new one?
I cancelled an invoice. How do I issue a new one?
From the same booking, open the Invoices tab and create a new invoice with the correct details. The previous cancelled invoice stays in the booking's history as cancelled.
The cancellation said "refund logged" — does that mean the guest got their money back?
The cancellation said "refund logged" — does that mean the guest got their money back?
No. The refund log in the cancellation wizard is a bookkeeping record only — it does not move money. If the guest paid via AmenitizPay, you must issue the actual refund through the AmenitizPay refund flow. If they paid in cash or by bank transfer, hand them the money / wire it back yourself.
Can I cancel just one line item on the invoice?
Can I cancel just one line item on the invoice?
No — cancellation is the whole invoice. To remove a single line item, cancel the original invoice (with or without refund as appropriate) and create a new corrected one.
Can I delete a cancelled invoice from my records?
Can I delete a cancelled invoice from my records?
No. Cancelled invoices and their credit notes stay in your fiscal records permanently — that's a tax-compliance requirement, not an Amenitiz limitation.
Where can I see the credit note after cancellation?
Where can I see the credit note after cancellation?
Inside the original invoice — open the cancelled invoice and scroll to find the attached credit note. Credit notes don't appear as separate top-level rows in the Invoices list.
I want to issue a voucher but the guest paid in cash. Can I still do that?
I want to issue a voucher but the guest paid in cash. Can I still do that?
Yes — the voucher option is independent of how the original payment was made. You can give the guest a voucher for any amount up to the invoice total, regardless of original payment method.