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How to manage the arrival and departure time

Set the check-in and check-out times shown to guests, automate check-out, and add per-language instructions for arrival and departure.

Overview

Set the check-in and check-out times shown to guests, automate check-out, and add per-language instructions for arrival and departure.

These settings apply to your entire account — you cannot set different times per accommodation. Use instructions to communicate any room-specific details.


Step-by-step instructions

  1. Go to PropertyCheck-in/out.

  2. Turn on Arrival and departure time, then set the times you want guests to see.

  3. Turn on Automatic check-out and choose the time when bookings should be marked as checked out. (Optional.)

  4. Turn on Instructions and write your check-in and check-out instructions. (Optional.)

  5. Click the language icon to repeat the instructions for each language activated on your website.

  6. Click Save.


Important rules

Important — These times apply to your whole account. You cannot set different check-in or check-out times per accommodation. If hours vary by room, hide the times and use the instructions field to explain.

📌 Note — Instructions must be filled in separately for each language activated on your website. Use the language icon to switch.


FAQs


Why can't I set different check-in times per accommodation?

Check-in and check-out times are account-wide. If your rooms have different hours, hide the times and use the instructions field to explain the per-room schedule.


What does automatic check-out do?

It marks bookings as checked out at the time you set, without you having to do it manually. Useful if you want check-out status updated overnight.


Why aren't my instructions showing in another language?

Instructions must be filled in for each language activated on your website. Click the language icon on the Check-in/out page and write the instructions in that language.


Will guests see the times automatically?

Only if you turn on Arrival and departure time. When off, no times are shown to guests; only the instructions (if turned on) appear.

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