Overview
Use the inventory grid to stop guests checking in (Close arrival) or checking out (Close departure) on a specific date. This is useful for public holidays, staff days off, or days when you can't handle arrivals or departures. The setting belongs to a rate plan's restrictions, so you set it per rate plan and per room.
Before you start
This only affects new bookings. Existing reservations stay confirmed, and guests already staying with you continue as normal.
If a rate plan is linked to another plan's restrictions, you can't change its cells. Make the change on the plan it is linked to instead, and every linked plan follows. See the FAQ below to make a plan independent.
To close several days at once, use Bulk update instead. See How to use the Bulk Update tool.
Step 1 — Open the Inventory grid
In the sidebar, go to
Planning→Inventory.Pick the rate plan you want to edit at the top of the page. Each room sold on that rate plan appears as its own block in the grid.
Step 2 — Expand Rate Restrictions
In the block of the room you want to close, find the
Rate Restrictionsrow.Click the row to expand it. Three rows appear:
Close arrival,Close departureandClosed rate.
Step 3 — Close the day
Find the cell where the date column meets the
Close arrivalorClose departurerow.Click the cell. The arrow icon turns red to show the day is closed.
The change saves straight away and a confirmation message appears: The information has been successfully updated.
To reopen the day, click the same cell again.
FAQs
Will guests with an existing booking on that date be affected?
Will guests with an existing booking on that date be affected?
No. Closing arrival or departure only stops new bookings from checking in or out on that date. Existing reservations stay confirmed.
Why can't I click the cells of one of my rate plans?
Why can't I click the cells of one of my rate plans?
That rate plan is linked to another plan's restrictions, so it follows whatever you set on that plan. To give it its own restrictions, go to Booking engine → Pricing, edit the rate plan and, under Link to a restriction plan, choose No, I want this plan to have its own restriction plan. You can't change this option while another rate plan is linked to this one, or while the plan is used in the Channel Manager.
How do I close arrivals or departures for a whole week or longer?
How do I close arrivals or departures for a whole week or longer?
Use Bulk update instead of the day-by-day grid. It lets you apply the same restriction to a date range and to several rooms at once. See How to use the Bulk Update tool.
What's the difference between Close arrival and Closed rate?
What's the difference between Close arrival and Closed rate?
Close arrival and Close departure only stop new bookings that start or end on that day. A guest can still book a stay that runs through it. Closed rate stops the rate plan from being sold for that night at all.
Does this also stop OTAs (Booking.com, Airbnb, etc.) from accepting bookings on that day?
Does this also stop OTAs (Booking.com, Airbnb, etc.) from accepting bookings on that day?
Yes. The restriction applies to your booking engine and is sent to your Channel Manager, so connected OTAs apply it too.