Three ready-to-use message templates for your guests, covering the most important touchpoints of a stay: arrival, check-out and thank-you. Copy them into your Amenitiz templates, replace the bracketed placeholders with your hotel's info, and you're done.
How to use these templates
Replace text in square brackets —
[Hotel Name],[Check-in Time],[Full Address]… with your hotel's actual information. Adapt the wording to sound like you.Do not edit Amenitiz placeholders — leave
{{first_name}},{{arrival_date}},{{departure_date}}exactly as written. Amenitiz fills them with each guest's real data when the email is sent.Translate if needed — use DeepL, Google Translate or ChatGPT. The
{{ }}variables stay intact through translation.Create the template in Amenitiz — follow how to set up automated emails and paste the content in.
1. Pre-arrival message
When to send: 1–2 days before arrival.
Subject: Welcome to [Hotel Name] – your stay awaits!
Body:
Hello {{first_name}} {{last_name}},
We are delighted to welcome you to [Hotel Name]! Your check-in is scheduled for {{arrival_date}}, starting at [Check-in Time].
📍 Address: [Full Address]
🕑 Reception hours: [Hours]
🅿️ Parking: [If applicable]
When you arrive, please [insert instructions — e.g. show ID, provide booking reference, check in via the kiosk].
Need directions? Here's a map: [Google Maps link]
If you plan to arrive after [time], please let us know so we can prepare accordingly.
We look forward to hosting you. If you have any questions before your arrival, just reply to this message.
Warm regards,
[Hotel Name]
2. Check-out reminder
When to send: 1 day before departure.
Subject: Reminder: check-out information for your stay
Body:
Dear {{first_name}} {{last_name}},
We hope you're enjoying your stay! A quick reminder that check-out is scheduled for tomorrow {{departure_date}} by [Check-out Time].
Before leaving, please:
Leave your room key/card at reception (or in the drop box for early departures)
Collect all personal belongings
Settle any outstanding charges at the front desk
If you'd like to request a late check-out, contact us in advance (subject to availability).
We wish you a smooth departure and thank you for choosing [Hotel Name].
Warm regards,
[Hotel Name]
3. Thank-you (post-stay)
When to send: on or 1 day after departure.
Subject: Thank you for staying with us!
Body:
Dear {{first_name}} {{last_name}},
It was a pleasure hosting you at [Hotel Name]. We hope you enjoyed your stay and created wonderful memories.
We'd love to hear your feedback. Share your experience here 👉 [link to TripAdvisor or your review form].
If you plan to return to [Destination/City], we'd be delighted to welcome you back.
Safe travels, and thank you again for choosing [Hotel Name]!
Warm regards,
[Hotel Name]
Important rules
Square brackets = your info. Always replace
[Hotel Name],[Check-in Time]etc. before publishing.Curly braces = leave them alone.
{{first_name}},{{arrival_date}}etc. are filled in automatically by Amenitiz.Test before going live. Use the Preview button in the template editor to see how the email will look with sample data.
One template, one language. If you want to send different copy per guest language, create a version per language in the template editor.
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