Amenitiz (EU)

Amenitiz sends booking, payment and housekeeping emails to team members based on their permissions. This article maps each email to the permissions that trigger it.

How to check which emails are sent to the different users of an account

Connect your WhatsApp Business number to Amenitiz through Meta so you can reply to guests in Conversations. A one-time setup of around 15 minutes; your number keeps working in the…

How to set up WhatsApp Business and connect it to Amenitiz

Send a ready-made warning email about phishing to every guest with an upcoming stay, in their language and under your property name. How the dashboard notice works, why we launched…

How to send a phishing warning email to your upcoming guests

Conversations is now available to every property and the OTA Inbox will be removed soon. See what changes, what stays the same (your messages and history) and how to start…

Changing from the OTA Inbox to Conversations: what to expect

Ami, your AI assistant in Conversations, writes guest replies in their language from your property setup. See how to choose a mode and update what Ami knows.

How to use Ami to reply to your guests

Tips for writing What Ami knows, the text Ami uses to answer guests: what Ami already reads from your setup, what to add (breakfast, parking, extras) and a template to…

How to fill in What Ami knows to get better replies

Write a guest message once as a template, then create an automation that sends it at the right moment, for example a pre-arrival email one day after booking.

How to create email templates and automations for your guests

Try Ami, the AI assistant that replies to your guests, free for 14 days with no card: where to find the trial button, how to set Ami up, and what…

How to start your Ami free trial

Message a guest on WhatsApp directly from their reservation — for check-in instructions, confirmations, or payment links. Works from the web admin and the mobile app.

How to contact guests through WhatsApp

Set up automated email templates Amenitiz sends to guests at key moments — booking confirmation, pre-arrival reminders, post-stay messages and any custom touchpoint.

How to create automated emails for your guests

Resend a booking confirmation email to your guest manually from the Reservations page — useful after editing a reservation, or when a guest says they never got the original. Same…

How to send the confirmation email of a reservation manually

Three ready-to-use message templates to send your guests at key moments — pre-arrival, check-out reminder and post-stay thank-you. Copy, paste, personalise for your hotel.

Ready-to-use guest message templates: arrival, check-out, thank-you

Conversations brings your Booking.com and Airbnb guest messages into Amenitiz, shown beside each guest's booking, balance, notes and stay history so you can reply with the full picture. In Beta,…

How to manage your Booking.com and Airbnb messages in Conversations

Messaging

Create a custom design with text, images, and links

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.