Overview

Amenitiz sends a handful of automated emails to your team — booking confirmations, cancellations, payment alerts and the daily housekeeping plan. Who receives each email is decided by the permissions set on the team member, not by an email-preferences page.

This article maps every automated email to the permissions that trigger it, so you know who on your team is in the loop. For adding or editing team members, see how to manage user permissions on your Amenitiz account.

Before you start

Only the Account Owner can add or remove team members, and only from Settings → Team.
You can't pick and choose which emails a user receives — the emails follow the permissions. To stop someone receiving a given email, remove the matching permission from their access level.
The Account Owner always receives every automated email and cannot opt out.

Which permission receives which email

Automated email	Sent to users with…
New reservation	Account Owner Can see and cancel bookings
Cancelled reservation	Account Owner Can see and cancel bookings
AmenitizPay payment notification	Account Owner Can access Amenitiz Pay section Can edit hotel and rooms info
Daily housekeeping plan	Account Owner Can access housekeeping planning Can see and cancel bookings

A quick guide to access levels

Permissions are toggled per user when you add them or edit their member card. The most-used options:

Limited access — for property owners or managers: read-only on calendar and inventory for a single accommodation.
Can see and cancel bookings — full reservations tab, planning and clients.
Can see Dashboard Overview / Statistics — toggles whether the user lands on the dashboard with the KPI panels visible.
Can access the apps — gives access to the Marketplace.

On the mobile app, regardless of permission level, the user only sees the dashboard, reservations and planning.

For the full list and how to set them, see how to manage user permissions.

FAQs

Can I stop receiving the automated emails?

The Account Owner can't unsubscribe from these emails — they're tied to ownership. For other team members, edit their permissions in Settings → Team and remove the access linked to that email (for example, untick Can access housekeeping planning to stop the daily housekeeping email).

Can I assign different emails to different users?

Not as a setting. Each automated email is hard-wired to a set of permissions — give someone the permission and they receive the email; remove it and they don't. There is no per-user email-preferences screen.

A team member isn't receiving the new-booking email — what should I check?

Open the member's card in Settings → Team and confirm Can see and cancel bookings is ticked — that's the trigger. Also check the user's spam folder, and that the email on file is correct.

Where do I add or remove a team member?

Go to Settings → Team, then click Add a user. Only the Account Owner sees this option. The full step-by-step lives in how to manage user permissions on your Amenitiz account.