Overview
Amenitiz sends automated emails to your property about bookings, AmenitizPay payments and the daily housekeeping plan. Who receives each email depends on your property's contact email and on the permissions of each team member. There is no screen where you pick emails one by one.
This article shows who receives each email and how to change it. To add or edit team members, see How to manage user permissions on your Amenitiz account.
Before you start
Only the Account Owner and users with the Administrator access level can add or edit team members, in Settings → Team.
Booking and payment emails always go to your property's contact email too. You find it in Property → General, in the Contact information box.
Who receives which email
Who receives it | |
New, modified and cancelled bookings |
|
AmenitizPay payments: received, failed, refunded, cancelled, or waiting for the customer to authenticate |
|
Daily housekeeping plan | Depends on how it is sent. See the next section. |
Who receives the daily housekeeping email
Go to Reports → Scheduled deliveries and look for Cleaning planning.
If Cleaning planning is listed, that schedule sends the email. Only the people in its Recipients list receive it. To change them, click Edit on that row.
If it is not listed, the email goes to the Account Owner and to team members with Can access housekeeping planning or Can see and cancel bookings.
What each access level receives by default
When you choose a Level of access for a team member, Amenitiz ticks some permissions for you. You can change them afterwards.
Administrator: booking emails. No payment emails until you tick Can access Amenitiz Pay section.
Editor: no booking or payment emails until you tick the matching permission.
Limited access: never receives booking or payment emails, even with Can see reservations ticked.
Housekeeper: no booking or payment emails.
FAQs
Can I stop someone receiving an email?
Can I stop someone receiving an email?
Yes, by removing the permission linked to that email. Go to Settings → Team, open the team member and untick the permission: Can see and cancel bookings for booking emails, or Can access Amenitiz Pay section for payment emails. They also lose access to that part of Amenitiz. The Account Owner and your property's contact email always receive booking and payment emails.
Can I choose different emails for different users?
Can I choose different emails for different users?
Not one by one. Each email follows a permission: give someone the permission and they receive the email; remove it and they don't. The daily housekeeping email is the exception when it is sent from Reports → Scheduled deliveries: there, you choose the recipients yourself.
A team member isn't receiving the new booking email. What should I check?
A team member isn't receiving the new booking email. What should I check?
Go to Settings → Team, open the team member and check that Can see and cancel bookings is ticked. Users with Limited access never receive booking emails. Also check their spam folder and that their email address is correct.
Where do I add or remove a team member?
Where do I add or remove a team member?
Go to Settings → Team and click Add a member to the team. Only the Account Owner and Administrators see this button. For the full steps, see How to manage user permissions on your Amenitiz account.
What does the new team member receive when I add them?
What does the new team member receive when I add them?
An invitation email with their login email, a password created by Amenitiz and a link to the login page. Each time they log in, they also receive a verification code by email. Nothing forces them to change that password, so suggest they change it from their profile. See How to manage your personal information and password.