Overview
Conversations is where you read and reply to your guest messages inside Amenitiz. To use WhatsApp there, you connect your WhatsApp Business number to Amenitiz through Meta, the company behind WhatsApp.
This is a one-time setup and takes around 10 to 15 minutes. The same number then works in Amenitiz and in the WhatsApp Business app on your phone at the same time, so the front desk can use the app while the back office replies from Amenitiz.
Before you start
A Facebook account with admin rights on your Meta Business Account.
A phone number for WhatsApp Business: either a number that is not registered on WhatsApp, or the number you already use in the WhatsApp Business app.
A computer. Connecting a number needs a desktop browser, so this setup cannot be done from a phone.
Conversations is in Beta and is being rolled out gradually, so it may not appear in your account yet.
📌 Note
Who pays for WhatsApp, and for what. You pay Meta directly. Amenitiz does not charge you for WhatsApp messages.
The cost comes from template messages: the pre-approved messages used to open a new conversation with a guest, or to re-open one after 24 hours without a reply. Meta charges a small fee for each template sent, and the amount depends on the country and the type of template. Messages you write within 24 hours of the guest's last message carry no per-message charge. For current rates, see Meta's WhatsApp Business pricing page.
Step by step
Go to
Messaging→Conversationsin the left menu.Click
Configure WhatsApp Business. If your list already has conversations in it, openInbox settingswith the icon at the top right instead.On the
WhatsApp Businesscard, clickConnect. A window from Meta opens.Sign in with your Facebook account, then allow Amenitiz to send and receive messages on behalf of your business.
Select your Meta Business Account, or create one in the same window.
Select the phone number to use with WhatsApp Business.
Enter the verification code Meta sends to that number.
Back in Amenitiz, your number appears in
Inbox settingsunderYour connected number.
⚠️ Important
Meta reviews your account before guest messaging is switched on. This usually takes up to 72 hours. While the review runs, Conversations shows an activation notice with View progress.
Your number keeps working in the WhatsApp Business app on your phone. Connecting it to Amenitiz does not sign you out of the app.
Amenitiz keeps the connection to Meta active on its own. If you see a disconnection notice, click Reconnect WhatsApp in Inbox settings.
FAQs
Does connecting WhatsApp to Amenitiz sign me out of the WhatsApp Business app?
Does connecting WhatsApp to Amenitiz sign me out of the WhatsApp Business app?
No. Your number works in both at the same time. The front desk can use the app on the phone while the back office replies from Amenitiz.
Who pays for WhatsApp messages?
Who pays for WhatsApp messages?
You pay Meta directly. Amenitiz does not charge you for WhatsApp. The fee applies to template messages, which open a new conversation or re-open one after 24 hours without a reply from the guest.
Meta says my number is already registered with WhatsApp. What do I do?
Meta says my number is already registered with WhatsApp. What do I do?
That number is in use in the WhatsApp app or the WhatsApp Business app on a phone. Delete that account from the app and run the setup again, or choose a different number.
The Meta window closed before I finished. Did I break anything?
The Meta window closed before I finished. Did I break anything?
No. Nothing is saved until the final step in the Meta window. Open Conversations again and start the connection from Inbox settings.
Why can't I send messages yet?
Why can't I send messages yet?
Meta reviews your account first, which usually takes up to 72 hours. Until the review finishes, Conversations shows an activation notice with View progress.
Can I connect my number from my phone?
Can I connect my number from my phone?
No. Connecting a number needs a desktop browser. Sign in to Amenitiz on a computer to finish setting up your number.
Does Conversations replace my OTA Inbox?
Does Conversations replace my OTA Inbox?
No. Your OTA Inbox stays available. Conversations also shows your Booking.com messages — see How to manage your Booking.com messages in Conversations. A reply sent from either one reaches the guest the same way.
Can several people use Conversations at the same time?
Can several people use Conversations at the same time?
Yes. Everyone at your property with access to Conversations works from the same list, and new messages and replies appear for all of them.
Why do I need a template to start a conversation?
Why do I need a template to start a conversation?
WhatsApp only allows a pre-approved template to open a conversation, or to re-open one after 24 hours without a reply. Amenitiz prepares the template for you: click Review template, check the text, then Send to guest. Once the guest replies, you can write freely for the next 24 hours.
Can I still message a guest from their reservation?
Can I still message a guest from their reservation?
Yes. The Message guest button on a reservation opens WhatsApp Web or the WhatsApp desktop app — see How to contact guests through WhatsApp.