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How to manage your property from the Amenitiz mobile app

Run your property from your phone with the Amenitiz app: check guests in, take a payment, issue an invoice, update your rates and availability, follow housekeeping and check your occupancy and revenue.

The Amenitiz app covers the day-to-day running of your property from your phone. Check who is arriving, check guests in, take a payment, issue an invoice, update your rates and availability, follow housekeeping, and look at your occupancy and revenue. Setting your property up is done on a computer.

Before you start

Install the Amenitiz app on your phone and sign in with your usual Amenitiz details. See How to install the Amenitiz mobile app.

Keep the app up to date from the App Store or Google Play.

Step by step

See what needs your attention today

  1. Open the app. Today at a glance shows how many rooms are occupied, what you have earned today, breakfast covers and how many rooms are ready.

  2. Read the strip at the top. It lists check-ins still pending, failed payments, an amount left to collect, and any channel that needs fixing.

  3. Tap Open calendar, View performance, View board or Kitchen list to go straight to that screen.

  4. Scroll down for today's and tomorrow's bookings, and filter them with Arriving or Leaving.

Find and manage a booking

  1. Tap Reservations and narrow the list with Arrivals, Departures, In-house or All.

  2. Or tap Search and type the guest name, the booking reference or the channel reference.

  3. Open the booking. It has six tabs: Summary, Guest, Bills, Payments, Documents and Comments.

  4. Tap Check in when the guest arrives.

  5. Use Guest to correct the guest details, and Comments to leave a note for your team.

Take a payment

  1. Open the booking and go to the Payments tab.

  2. Tap Create a payment and choose how the guest is paying.

  3. To let the guest pay themselves, choose Send a payment link. They receive a secure checkout link by email, so the booking needs an email address.

  4. To take the card in person, choose Card terminal and follow the prompts on your terminal.

📌 Note

To put something on the bill before you charge for it, go to the Bills tab and tap Add an extra.

Create an invoice

  1. Open the booking and go to the Documents tab.

  2. Tap Create invoice.

  3. Select the charges to include. Only charges that no invoice covers yet appear in the list.

  4. Tap Issue invoice. The invoice is then listed in the Documents tab.

Update your rates and availability

  1. Tap Inventory and choose the rate plan you want to work on.

  2. Use Metric to switch between Availability, Price, Rules and Stay.

  3. Tap a single cell to change one date.

  4. To change many dates at once, tap Bulk actions, then Bulk update to be guided through rooms, dates and changes, or Select cells to tap dates in the grid and apply one change.

📌 Note

If a room is on automated pricing, or the rate plan takes its price from another rate plan, the price cannot be changed here.

Follow housekeeping

  1. Tap Housekeeping.

  2. Switch between Owner board and By cleaner.

  3. Tap a room to change its cleaning status, assign a cleaner, or read the notes left on it.

  4. Select several rooms to change their status together.

Check your performance and run reports

  1. Tap View performance for occupancy, average room price, average stay, booking lead time and where your bookings come from. Compare any period with the same period last year.

  2. Tap Reports, then All reports to find the one you want.

  3. Choose the period and apply any filters.

  4. Tap Export and pick Excel or CSV. Save it to your phone, or choose Email to send it on.

⚠️ Important

These are done on a computer: setting up your property, rooms and rate plans; the website editor; connecting and managing your channels; building a new custom report; and scheduling a report to be sent automatically.

⚠️ Warning

Cancelling a booking in the app does not cancel it on the channel the booking came from. If it came from Booking.com, Airbnb or another channel, cancel it there as well.

FAQs

Can I set up my rooms and rate plans in the app?

No. Setting up your property, your rooms, your rate plans and your channels is done on a computer. The app covers running your property day to day.

Can I issue an invoice from my phone?

Yes. Open the booking, go to Documents, tap Create invoice, choose the charges and tap Issue invoice. See How to find, invoice and record payments for your bills in one place.

Why can't I change the price for one of my rooms?

Either the room is on automated pricing, so its price is managed for you, or the rate plan takes its price from another rate plan. The app tells you which of the two applies.

Can I change several dates at once?

Yes. In Inventory, tap Bulk actions. Bulk update walks you through rooms, dates and the changes to apply. Select cells lets you tap dates in the grid and apply one change.

Does cancelling a booking in the app also cancel it on Booking.com?

No. Cancelling in Amenitiz frees the room in your calendar, but you also need to cancel the booking on the channel it came from.

Can I refund a payment from the app?

Yes. Open the booking, go to Payments, open the payment and tap Refund payment. See How to refund a payment.

I manage more than one property. Can I switch between them?

Yes. Tap Switch property and choose the one you want to manage.

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