Overview

Clyo POS is a point of sale used in restaurants, bars and hotel restaurants. Once it is connected to Amenitiz, your staff can send a bill straight to a guest's room instead of taking payment at the table, and the charge lands on the reservation in Amenitiz to be settled at checkout. Connecting has two parts: activate Clyo POS in your Amenitiz Marketplace, then enter the credentials Amenitiz gives you into Clyo.

Before you start

You need an active Clyo Systems account. Clyo is billed by Clyo Systems, not by Amenitiz.
Your Clyo installation must be on version 5.22.04 or later. Earlier versions do not include the Amenitiz connection.
You need access to the Marketplace in your Amenitiz account.
Credentials belong to one property. If you manage several properties, repeat both steps for each one.
If you cannot find Clyo POS in your Marketplace, contact our support team.

Step 1 — Activate Clyo POS in Amenitiz

Go to Marketplace from your Amenitiz admin.
Search for Clyo POS and open the tile. It sits in the Restaurants category.
Click Activate.
Go to the API Credentials box, which now holds your Hotel ID and your Bearer Token.
Click Copy next to each value and keep them to hand for step 2.

📌 Note

Treat the Bearer Token like a password. If it is ever shared by mistake, deactivate the app and activate it again: this issues a new token and stops the old one from working.

Step 2 — Enter your credentials in Clyo

These screens are on the Clyo side, so the labels are in French.

In Clyo, go to Paramètres, then Logiciels hôteliers PMS.
Paste your Hotel ID into Identifiant hôtel.
Paste your Bearer Token into Token.
Tick Interface Amenitiz.
Click Test and type at least two letters of the name of a guest staying tonight.

💡 Verify

If the test returns matching guests, the connection works. If it returns an error, check that both values were pasted in full with no extra spaces, and that they came from the right property.

Charge a bill to a guest's room

In Clyo, open the Paiement screen for the bill.
Click the Transfert Hôtel payment method. The guest list opens empty.
Type the guest's room number, or at least two letters of their name.
Select the guest, then click the green confirm button.

The bill is now on the reservation in Amenitiz, with one line per item, ready to settle at checkout.

Important rules

A guest can be found from their arrival day through their departure day, until the front desk checks the reservation out in Amenitiz. Once it is checked out the guest no longer appears in the search, so add any later charge to the reservation in Amenitiz instead.
The reservation must have a room assigned. Guests without an assigned room do not appear.
Only bills settled with Transfert Hôtel reach Amenitiz. Bills paid in cash or by card stay in Clyo.
Charges travel one way, from Clyo to Amenitiz. Changing or removing a charge in Amenitiz does not change anything in Clyo.

FAQs

Why can't I find my guest in the search?

The most common reason is that the reservation has already been checked out in Amenitiz — once the front desk checks a guest out, they stop appearing at the till. Otherwise, check that the reservation has a room assigned and that the arrival day has been reached. Searching by name needs at least two letters; a room number or reservation number matches exactly and works at any length.

Where do the charges appear in Amenitiz?

Open the reservation and go to the Charges tab. Each item on the Clyo bill is its own line, with its quantity, price and tax rate, filed under your Restaurant category. The item's Clyo category, such as Bar or Kitchen, is kept as the description.

Do my cash and card sales appear in Amenitiz too?

No. Only bills sent with Transfert Hôtel reach Amenitiz. Bills your guests pay at the restaurant, in cash or by card, stay in Clyo and appear in your Clyo reports.

Can I cancel a bill I sent to a room by mistake?

Open the reservation in Amenitiz and remove the charge from the Charges tab before the guest checks out. Removing it in Amenitiz does not change the bill in Clyo, so correct it on both sides.

I manage several properties. Can I use the same credentials for all of them?

No. Each property has its own Hotel ID and Bearer Token. Activate Clyo POS in each property's Marketplace and enter that property's own credentials in its Clyo installation.

I get an error when I transfer a bill. What should I check?

Run the Test in Paramètres, then Logiciels hôteliers PMS to confirm the credentials still work. Clyo also records what happened in its Log Caisse et Interface file, which is the fastest way to see the reason. If the credentials are correct and the error continues, contact our support team.

Do I need a Clyo subscription?

Yes. Clyo is a separate product with its own contract and its own invoice from Clyo Systems. Amenitiz does not charge for the connection itself. For anything about the till, your Clyo version or your Clyo licence, contact Clyo Systems.

How to connect Clyo POS to Amenitiz