Amenitiz POS is the till for your hotel's restaurant, bar, breakfast room or terrace. It runs on a tablet, takes the order, sends it to the kitchen and takes the payment — and any bill can be charged straight to a guest's room, so the charge lands on their reservation in Amenitiz.
Amenitiz POS is a separate app from your Amenitiz admin, with its own sign-in and its own Help Center. This article covers what it does and where its step-by-step guides live.
Before you start
Amenitiz POS is a paid add-on to your Amenitiz subscription, available in Spain for now.
Our team creates every POS account. There is no signup inside the app.
One POS account covers one venue and belongs to one of your companies. A hotel with a restaurant and a beach bar can have one account for each.
For kitchen tickets you need an 80 mm wifi thermal printer per station, and a tablet to run the POS on. Amenitiz does not sell the hardware.
What you can do with Amenitiz POS
Take orders from a floor plan of your areas and tables, or open a bar tab for walk-ins. Merge tables for large parties and keep several separate checks on one table.
Send orders to the kitchen. Tickets route to the right printer by product category, so drinks print at the bar and food in the kitchen. Fire items course by course.
Take payment by cash or bank transfer, record a card payment taken on your own terminal, and split a bill evenly, by item or by fixed amounts.
Charge a bill to a room. Your waiter searches the guest by name, room number or booking reference, and the charge appears on the reservation's Bills in Amenitiz, settled at checkout with every other extra.
Issue Spanish fiscal receipts. A factura simplificada with a full VAT breakdown by default, a factura completa above €3,000, and a factura rectificativa for voids and refunds.
Run the team and read the numbers. Staff roles and PINs, an optional clock-in, and reports on sales, paid bills, room-charge reconciliation, staff hours and quarterly VAT (Modelo 303).
Step by step
How to get Amenitiz POS for your property:
Contact your account manager or our support team and ask to add Amenitiz POS to your subscription.
Tell us which restaurant or bar it is for, and which of your companies it belongs to.
We create the POS account and send a welcome email to the hotel admin you name. That person becomes the POS admin.
Open pos.amenitiz.io on your tablet, or install the Amenitiz POS app for iOS or Android, and sign in with your email and the 6-digit code we send you. There are no passwords.
Set up your staff, areas and tables, menu and printers, following the guides in the Amenitiz POS Help Center.
⚠️ Important
Every step-by-step guide for Amenitiz POS lives in its own Help Center at pos.amenitiz.io/help, in English, Spanish, French, Italian and Portuguese. You will find the guides for staff and PINs, areas and tables, the menu, printers, payments, charge to room, receipts and reports there rather than here.
FAQs
Do I need to install anything?
Do I need to install anything?
No. Amenitiz POS runs in your tablet's browser at pos.amenitiz.io. An app for iOS and Android tablets is also available, and it prints directly to a printer on your network.
Can Amenitiz POS take card payments?
Can Amenitiz POS take card payments?
No. Amenitiz POS is not a card terminal and takes no money itself. Charge the card on the terminal your venue already uses, then tap Card in the POS to record how the guest paid and close the bill.
Can one guest pay at the table while another charges the same bill to their room?
Can one guest pay at the table while another charges the same bill to their room?
No. A bill is settled either at the POS or to a room, never both, and the first payment sets which. To change it, void the bill and start it again.
Which countries is Amenitiz POS available in?
Which countries is Amenitiz POS available in?
Spain, for now. Portugal is next, with France and Italy later. Fiscal compliance outside Spain is not live yet, so the POS cannot issue compliant receipts in those countries.
Where do restaurant charges appear in Amenitiz?
Where do restaurant charges appear in Amenitiz?
On the guest's reservation, as extra charges on their Bills under the restaurant category. They are settled at checkout like any other extra.
Why can a waiter not find a guest who is staying with us?
Why can a waiter not find a guest who is staying with us?
Guest search covers guests who are currently staying, and it needs at least two characters. A guest is not found on the day they check out, by design: they are leaving that day, so your front desk settles the charge with them directly.
Is Amenitiz POS included in my subscription?
Is Amenitiz POS included in my subscription?
No, it is a paid add-on, priced per POS account. Contact your account manager for the current price.
How is this different from connecting my existing POS to Amenitiz?
How is this different from connecting my existing POS to Amenitiz?
Amenitiz POS is our own till, built into Amenitiz. If your venue already runs another POS, we connect that system to Amenitiz through an integration instead, so its tickets reach the guest's bill. The two are set up in different ways, so tell us which one you need.
How do I delete my POS data or close my account?
How do I delete my POS data or close my account?
Contact us from the email address registered on your account. See How to delete your Amenitiz POS account.