Overview
Amenitiz POS is the point-of-sale part of Amenitiz, provided by Amenitiz Solutions S.L. It is only available as part of an Amenitiz subscription and uses your existing Amenitiz account. There is no separate POS account and no signup inside the app.
Because of this, you delete your data or close your account by contacting us, rather than from a screen in the app. You can either remove specific POS data and keep using Amenitiz, or close your Amenitiz account entirely.
Before you start
Send your request from the email address registered on your account, so we can verify it's you.
POS uses your Amenitiz account, so there is no separate POS login to delete on its own.
Have your property name ready.
Close your Amenitiz account
Closing your Amenitiz account removes your access to Amenitiz, including POS, and deletes your data as described below.
Email [email protected] from the email address registered on your account, or contact us through the in-app chat.
Tell us you want to close your Amenitiz account, and include your property name.
We confirm the request and complete it within one month (extendable to three months for complex requests), in line with our Privacy Policy.
Delete specific data without closing your account
If you want to remove POS data but keep using Amenitiz, follow the same steps and tell us which data you want removed. We'll confirm what can be deleted and what we're required to keep.
What is deleted
Your staff members' names, email addresses and PINs
Your product catalogue, menus, tables and floor plans
Your printer and venue settings
Usage analytics associated with your account
What is kept, and for how long
Some records can't be deleted on request because we're legally required to retain them:
Invoices, receipts and other fiscal documents issued through the POS are retained for 10 years to meet tax and accounting obligations.
Records of charges posted to a guest's account remain part of that property's booking records.
All other personal data is retained as described in our Privacy Policy.
FAQs
Can I delete my account from inside the app?
Can I delete my account from inside the app?
No. POS is part of Amenitiz and uses your Amenitiz account, so there's no signup or deletion screen in the app. Deletion is done by contacting us, see the steps above.
Is there a separate POS account?
Is there a separate POS account?
No. Amenitiz POS is only available as part of an Amenitiz subscription and uses your existing Amenitiz account. To delete it, you either remove your POS data or close your Amenitiz account.
How long does deletion take?
How long does deletion take?
We complete deletion requests within one month, extendable to three months for complex cases, in line with our Privacy Policy.
Can I delete just some of my data instead of closing my account?
Can I delete just some of my data instead of closing my account?
Yes. Follow the same steps and tell us exactly which data you want removed. We'll confirm what can be deleted and what we're legally required to keep.
What happens to my invoices and fiscal documents?
What happens to my invoices and fiscal documents?
Invoices, receipts and other fiscal documents issued through the POS are kept for 10 years because we're legally required to retain them for tax and accounting purposes, even after an account is closed.