If you're considering cancelling your subscription with us, we want to make this process as smooth as possible for you. Follow these simple steps to ensure your request is handled efficiently.
Submit your request through the chat widget
Step 1: Access the Form
Open Intercom chat widget (bottom-right corner of any page)
Scroll down on Messenger homepage
Find the Cancel Subscription button
Step 2: Complete the Form
Add context in text field
We'll ask you to share the reasons behind your cancellation request. We're always eager to learn what might not be working as expected, or how we can improve our services to suit your needs better. Your feedback helps us understand where adjustments can be made, either on our end or by providing you with creative solutions that could enhance your Amenitiz experience.
The form will guide you through providing the necessary information, and you'll need to acknowledge that you understand the cancellation process. Once you submit the form, you'll receive immediate confirmation that your request has been received.
Step 3: Submit and Confirm
Click on Submit Cancellation Request
Receive immediate confirmation message
Your request will be assigned to one of our specialists, and you will be contacted as soon as possible
Important: Only the account owner will have access to the cancellation request button. This security measure ensures that only authorized personnel can request account cancellations.
If you manage multiple properties: For security reasons, you'll need to log in to each account separately and submit a cancellation request form through the chat widget for each property you wish to cancel.
Let us review and respond
After receiving your request, a member of our dedicated retention team will review your submission and reach out to you directly. We will contact you to discuss the next steps, which could involve finding solutions to improve your experience with Amenitiz and continue our partnership, or simply processing the cancellation. Our priority is to handle this with care and provide you with the best possible outcome.
During the cancellation process, your account will remain active and charges will continue until the cancellation is completed. If you change your mind at any point before confirmation, you have the option to notify our team to continue with your subscription.
📌 Note: Please keep in mind that Amenitiz subscriptions come with a commitment period of one year. To successfully process your cancellation request, ensure you reach out at least three months before your planned departure. For a more detailed look at our policies, you can always refer to our Terms & Conditions. Additionally, subscriptions renew automatically after the initial commitment period unless canceled with the required notice.
FAQs
I am selling my property and I need to set everything up for the new owner. How do I do it?
I am selling my property and I need to set everything up for the new owner. How do I do it?
If you're transferring ownership of the property, we're here to help make that transition as smooth as possible.
Contact support — Email [email protected] with details about the ownership change.
Provide documentation — We may ask for documents confirming the sale or transfer of the business to ensure compliance and a secure transition.
New owner's details — Share the contact details of the new owner so our team can guide them through setting up their own Amenitiz account.
Where can I find the cancellation request form?
Where can I find the cancellation request form?
Open the chat widget (chat icon) on the Amenitiz homepage. Scroll down a bit in the chat conversation, and you'll see the cancellation request option. Remember, this option is only visible to account owners.
I manage multiple properties. How do I cancel more than one account?
I manage multiple properties. How do I cancel more than one account?
For security reasons, you'll need to log in to each individual account and submit a separate cancellation request through the chat widget for each property. This ensures each cancellation is properly authorized by the respective account owner.
What happens after I submit my cancellation request?
What happens after I submit my cancellation request?
You'll receive immediate confirmation that we've received your request. A member of our dedicated retention team will then contact you directly within 1-2 business days to discuss your situation and explore the best path forward together.
Can I submit my cancellation request by email?
Can I submit my cancellation request by email?
No, all cancellation requests must be submitted through the chat widget on our homepage. This ensures your request is processed quickly and reaches our retention team immediately. Only account owners can access and submit the cancellation form for security purposes. If you have any questions about using the chat widget, our support team is here to help.
At Amenitiz, we value every hotelier in our community. Whether you stay with us or move on, we're committed to providing you with respectful, professional service every step of the way.