Overview
All your Amenitiz subscription invoices — the monthly or annual bills for the platform itself — live in one place: Settings → Billing Information → Invoice history. From there you can download any invoice as a PDF for your accountant, or, if you have an overdue one, request a payment link to settle it directly.
Not the same place as the invoices you issue to your guests (those live under the Invoices section of your admin). This article covers only the bills Amenitiz sends you.
Before you start
Card payments are instant — the invoice clears as soon as the charge goes through.
SEPA direct debit can take up to 14 days to process. Don't panic if a SEPA-paid invoice still shows as outstanding for a few days.
If a subscription invoice stays unpaid for too long, the account may be suspended — your website, Booking Engine and admin go temporarily inaccessible. Once the payment goes through, access is restored automatically.
To avoid the suspension scenario, keep your payment method up to date. See how to manage your payment method.
Find and download an invoice
Go to
Settings→Billing Informationin the sidebar.Scroll to the
Invoice historysection. Each row is one subscription invoice with its date, amount and payment status.Click the download icon (the small cloud) on the invoice's row. The PDF downloads to your browser — open it, save it, print it, or forward it to your accountant.
Pay an overdue invoice
If a subscription invoice failed to charge automatically — usually because of an expired card or a card limit — you can settle it with a one-off payment link from support.
Open the chat bubble in your Amenitiz dashboard and request a payment link for your overdue subscription invoice. Alternatively, email [email protected] with the same request.
Support sends back a payment link. Click it and follow the prompts to enter card details and complete the payment.
Once the payment clears (instant for card, up to 14 days for SEPA), the invoice flips to Paid in your Invoice history. If the account was suspended, access is restored automatically.
FAQs
I paid by SEPA and the invoice still shows as outstanding — what's going on?
I paid by SEPA and the invoice still shows as outstanding — what's going on?
SEPA direct debit can take up to 14 days to settle on the bank side. The status updates automatically once the funds reach Amenitiz. If it's been longer than 14 days, reach out to [email protected] with the invoice number — we'll check what happened.
My account is suspended because of an unpaid invoice — how do I get it back?
My account is suspended because of an unpaid invoice — how do I get it back?
Request a payment link from support (via chat or email) and pay the outstanding invoice. Once the payment goes through, access is restored automatically — usually within a few minutes for card payments, and as soon as the SEPA debit clears (up to 14 days) for direct-debit payments.
How do I prevent this from happening again?
How do I prevent this from happening again?
Keep at least one valid payment method on file with a comfortable expiry date, and make sure it's set as your default. See how to manage your payment method for the full walkthrough.
Can I get an invoice for a date that's not in the list?
Can I get an invoice for a date that's not in the list?
Invoice history shows every subscription invoice ever issued on your account — there shouldn't be gaps. If a specific period is missing, contact [email protected] with the date range and we'll regenerate or resend it.