When you agree a discount for a whole group booking, for example 5% off a 10-room reservation, you can apply it to every room in one step instead of opening each room's charges and repeating the same action. This is done with the Discount reservation action on the reservation's Bills tab.

The discount is a single percentage applied across the reservation. To give a fixed-amount discount, or to discount one specific line, use the per-charge flow instead (see How to add, edit and delete a charge on a booking).

Before you start

The discount is applied as a percentage, not a fixed amount.
You choose whether it covers accommodation only (the room-night charges) or the whole reservation (every eligible charge, including extras).
Some charges can't be discounted. They stay visible in the breakdown, greyed out with a plain reason, so nothing disappears silently. This includes city tax, cancelled charges, already invoiced charges, charges on a closed or invoiced bill, and charges that are already discounted.
A discount can't be undone once applied. For compliance, discounts are recorded as adjustments (negative charges), not by deleting the original charge.

Step by step

Go to Reservations, open the booking, click View booking details, and select the Bills tab.
Next to Add charge, click Discount reservation.
Under Apply to, choose Accommodation (room-night charges only) or Whole reservation (every eligible charge, including extras).
Set the Discount percentage with a quick chip or by typing a value. The summary updates live as you change it.
Review the New total and the Discount amount, then click View per-room breakdown to check the split per room and per charge. Charges that can't be discounted show greyed out with a reason, and a notice flags anything left out.
Click the apply button showing your percentage, for example Apply 5% discount. The reservation total updates immediately.

Important rules

The reservation total updates immediately after the discount is applied.
A discount can't be undone. Discounts are recorded as adjustments for fiscal compliance, so the original charge is kept and offset rather than removed.
Scheduled AmenitizPay payments are not adjusted automatically. If a payment is already scheduled, the amount stays as it was. Charge or refund the difference manually.
Issued invoices are not regenerated. An invoice keeps the amount it had when it was issued. Reissue it if you need the new total to appear.
City tax isn't discounted. It stays at its full amount and is shown greyed out in the breakdown.
If a charge becomes ineligible between preview and apply, it's skipped, and the confirmation tells you how many charges were skipped instead of reporting a full success.

FAQs

How is this different from discounting a single charge?

Discount reservation applies one percentage across all eligible charges in the booking at once. To discount a single line, or to apply a fixed amount, edit that charge on the Bills tab instead. See How to add, edit and delete a charge on a booking. The per-charge flow is unchanged.

Can I discount only the rooms and not the extras?

Yes. Under Apply to, choose Accommodation. Only the room-night charges are discounted, and extras keep their full price.

Why is a charge greyed out in the breakdown?

A charge can't be discounted when it is city tax (Not discountable), Cancelled, Already invoiced, on a closed or invoiced bill, or Already discounted. It stays visible with the reason so you can see exactly what was left out.

Can I give a fixed-amount discount, like 20 off?

Not with Discount reservation, which is percentage-based. For a fixed amount, discount the individual charge on the Bills tab. See How to add, edit and delete a charge on a booking.

What happens to a payment or invoice I've already created?

The reservation total updates, but a scheduled AmenitizPay payment isn't adjusted and an issued invoice isn't regenerated. Charge or refund any difference manually, and reissue the invoice if you need it to show the new total.

How to discount a group reservation