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How to find, invoice and record payments for your bills in one place

See every bill across your property — guests and visitors — in one page.

Overview

The Bills page brings every bill across your property — for both guests and visitors — onto a single page.

Use it to find bills you have not invoiced yet or that have not been paid, create a bill for a visitor who never booked a room, and issue an invoice or record a payment for several bills at once.

It is the fastest way to catch anything missed after check-out, without opening each reservation one by one.

Before you start

  • Open the Bills page from the main sidebar under Bills.

  • You need access to payments to record payments and issue invoices.

  • Charges, bills, payments and invoices are linked. If you are unsure why a bill is open, closed, or locked, read How charges, bills, payments, and invoices work together.

Step-by-step instructions

Find the bills you need

  1. Go to Bills in the sidebar.

  2. Filter the list using the options at the top:

    • Date: Today, This week or Custom

    • Invoicing status: Not invoiced or Invoiced

    • Payment status: Unpaid, Paid or Overpaid

    • Type: Guests or Visitors

  3. Or search by name or reference in the Search bill, client, booking field.

💡 Tip

Combine Not invoiced with a date range to find checked-out bills you forgot to invoice. Combine Unpaid with a date range to find bills you have not been paid for.

Create a bill without a reservation

  1. Click New bill.

  2. Click Add charge and enter the item, quantity, unit price and VAT.

  3. Click Create payment to record what the visitor paid, or Create invoice to invoice the charge.

📌 Note

A visitor bill is not linked to a room. Use it for walk-in extras, day passes or restaurant tabs. To link the charge to an existing booking instead, click Assign to reservation.

Record a payment for one or more bills

  1. Tick the checkbox next to each bill, or use Select all.

  2. Open the actions menu and click Create payment.

  3. Confirm the amount and save.

Issue an invoice for one or more bills

  1. Tick the bills you want to invoice, or use Select all.

  2. Open the actions menu and click Issue invoice.

📌 Note

A closed bill must be invoiced in full, so you cannot select individual charges from it. You also cannot mix non-invoiced charges with bills that already have an invoice. You can split the bill if you want to invoice charges separately.

📌 Note

In Spain and Portugal, the panel where you issue an invoice carries an Invoice type choice that lets you issue this invoice without selecting a client. See how to issue a simplified invoice.

Take an AmenitizPay payment on a bill without a reservation

  1. On the Bills page, tick the bill you want to collect, or open it.

  2. Click Create payment.

  3. If your property has more than one AmenitizPay account, choose the account that should receive the money at the top of the panel, above the list of bills.

  4. Choose a payment method. Card, payment link, payment terminal and bank transfer are all available, alongside the manual options for money you have already collected.

  5. Confirm the payment.

📌 Note

Vouchers are the one exception: they require a booking and cannot be issued for a bill without a reservation. Everything else on the payment panel behaves as it does on a booking — see how to create a payment on a booking.

FAQs

A bill shows Overpaid — what should I do?

If the same reservation has another bill still due, move the overpaid amount onto it rather than refunding the guest and collecting again — see how to reallocate an overpayment to another bill. If the money is genuinely owed back to the guest, refund it instead — see how to refund a payment.

Which payment methods can I use on a bill without a reservation?

The same AmenitizPay methods as on a booking: card, payment link, payment terminal and bank transfer. The manual options — cash, cheque, external terminal, manual bank transfer — are there too, for money you have already collected. See how to create a payment on a booking for how each method works.

I have more than one AmenitizPay account — which one is charged?

Choose it at the top of the payment panel, above the list of bills, before you pick a method. If Amenitiz cannot work out which account applies, the panel says it could not resolve the payment account for the property — check your setup in how to split AmenitizPay payments between different bank accounts.

Can I issue a voucher for a bill without a reservation?

No. Vouchers require a booking. Refund the payment instead — see how to refund a payment.

Why can't I see the Bills page?

The Bills page is available to users who can manage payments. If it is not in your sidebar, ask an admin at your property to check your permissions.

What is a visitor bill?

A bill for someone who used a service at your property without booking a room — for example a day pass, a restaurant tab or a walk-in extra. It is not linked to any reservation.

Can I invoice or take payment for several bills at once?

Yes. Tick several bills with their checkboxes, then use Create payment or Issue invoice from the actions menu to handle them together.

Why can't I select individual charges on a bill?

Closed bills must be invoiced in full, so individual charges cannot be selected. Only an open bill or its charges can be selected in part.

Why can't I edit a bill's charges?

Charges in a bill are locked when one of three things is true:

  • An issued invoice is linked to the bill — cancel the invoice (this creates a credit note) to unlock the charges.

  • A Pro forma invoice exists for the booking — delete the Pro forma to unlock the bill, then recreate it after your changes.

  • A pending scheduled payment is associated with the bill (e.g. a payment link sent to the guest) — cancel the scheduled payment first.

A payment badge alone (Paid, Partially paid, Unpaid, Overpaid) never locks charges. See How charges, bills, payments, and invoices work together.

Can I split a bill from this page?

Splitting is not done from the Bills list. You split a bill from the booking: go to Reservations or Planning, open the booking, click View booking details then the Charges tab, and click Split bill on the closed bill. The bill must be closed, not linked to any invoice, and have no pending scheduled payment. See How to split a bill into multiple bills.

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