👉 Learn more about how your charges, bills, payments and invoices fit together: How charges, bills, payments, and invoices work together
Overview
Splitting a bill lets you take the charges of a single closed bill and reorganise them into two or more new bills.
You can use it to:
Bill a stay to a company and the extras to the guest
Issue separate invoices for charges that were settled together
Reorganise a bill after the guest has checked out
When you split a bill, the original is cancelled and replaced by the new bills. Any payments and refunds linked to the original are redistributed across the new bills based on the charges each one contains.
Before you start
You can split a bill only if:
The bill is closed and not cancelled
The bill is not linked to any invoice, including ProFormas — cancel or delete the invoice first
You have at least two groups of charges to assign to the new bills
Split bill is only available on desktop.
Step-by-step instructions
Go to
ReservationsorPlanning.Open the booking and click
View booking details.Click the
Chargestab.Find the closed bill you want to split and click
Split bill.
Group the charges into two or more new bills by choosing which charges go into each one.
Review the preview — it shows how the payments and refunds will be redistributed across the new bills.
Click
Save split.
The original bill is cancelled. The new bills appear in the Charges tab with the assigned charges and their share of the original payments.
Important rules
📌 Note — Every charge on the original bill must end up on exactly one new bill. You cannot leave charges behind or put the same charge on two bills.
Important — A payment and the refunds linked to it stay together. They are only separated across new bills if the totals require it. The preview shows the split before you save it.
⚠️ Warning — A split cannot be undone in one click. The original bill is cancelled and is not restored automatically.
FAQs
Why can't I see the Split bill option?
Why can't I see the Split bill option?
Check three things:
The bill must be closed. Open bills cannot be split because their charges are still active
The bill must not be linked to any invoice (issued or draft). Cancel or delete the invoice first
Split bill is rolling out gradually. If it is not yet enabled on your account, the option will not appear
What happens to the original bill?
What happens to the original bill?
It is cancelled, not deleted. It no longer has charges or payments attached — those have moved to the new bills.
How are payments and refunds redistributed?
How are payments and refunds redistributed?
Each payment (and the refunds linked to it) is allocated to the new bills in the order of their charges. If a payment covers exactly the charges of one new bill, it is assigned in full to that bill. If it covers more than one new bill, it is split proportionally so the totals match. The preview shows the redistribution before you save the split.
Can I split a bill that has been invoiced?
Can I split a bill that has been invoiced?
No. Cancel the issued invoice first — this creates a credit note. Once the invoice is cancelled, the bill can be split. If a ProForma invoice exists, delete it first.
What happens to discounts when I split a bill?
What happens to discounts when I split a bill?
Discounts follow the charge they were applied to. When you assign a charge to a new bill, its discount goes with it. You do not assign discounts separately.
Can I split a bill from the mobile app?
Can I split a bill from the mobile app?
No. Split bill is only available on desktop.
How is splitting a bill different from moving charges to another client?
How is splitting a bill different from moving charges to another client?
Moving charges reassigns unlinked charges from one or more bookings to a different client account before they are finalised. Splitting a bill works on a single booking after a bill is closed, and keeps the payments and refunds linked by redistributing them across the new bills.