How to deal with a failed or uncaptured payment 💳

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Oops! Payment issues can be a headache, but don't worry—we've got you covered. Whether it's a failed payment or an uncaptured one, here's your guide to navigating these bumps in the road with AmenitizPay.

Step-by-Step Guide 🛠️

Dealing with a failed payment💥

1. Check the reservation status: When a payment fails (due to reasons like insufficient funds), the system will notify both you and your guest. The failed payment will also be reported in the reservation details which you can view by clicking on Reservations > view booking details > payments.
2. Contact the guest: Reach out to your guest to arrange an alternative payment method. No need to worry—the reservation won’t be automatically cancelled due to a failed payment.
3. Create the new payment: Once you’ve agreed on a new payment method with your guest, follow the process described in this article for creating the payment.

Handling an Uncaptured Payment❓

1. Understand the situation: An uncaptured payment usually happens when the guest’s bank hasn’t fully processed the payment authorization. This could require your guest to contact their bank.
2. Guest action required: If the guest receives an SMS about the pending payment, suggest they double-check with their bank to ensure the authorization is processed correctly.
3. Verify payment status: After the guest has sorted things out with their bank, confirm the payment status in Amenitiz to ensure everything is in order.

 🪄 Pro Tip: send a payment link.
You can send a payment link via AmenitizPay, giving your guest an easy way to complete their payment and secure their booking ASAP. Just follow the steps described in this article.

Tackling payment issues head-on keeps your operations smooth and your guests happy. If things still aren’t working, our support team is just a message away!