VRBO connection FAQ 🧐

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1. How do I get connected to VRBO?

If you’re ready to connect your VRBO account with Amenitiz, reach out to our Customer Support team through support@amenitiz.com and we’ll guide you through the setup process. Once it’s activated in Amenitiz, VRBO’s onboarding team will reach out to complete the final activation on their side.

2. What are the eligibility requirements for signing up for VRBO?

You’ll need to meet the following requirements:

• Be signed up for the Amenitiz Vacation Rentals plan
• Have a VAT/tax identifier number
• Have a credit card to register
• Have 3DS2 enabled on your bank account
  

3. How do I remove an advertiser/listing?

If you want to remove a listing or advertiser (e.g., your profile), you’ll need to do so on our side first, then request removal from VRBO.

4. What happens to my listing if I leave Amenitiz in the future?

If you leave Amenitiz, you’ll need to migrate your listing to your new PMS for ongoing updates on rates and availability. The VRBO contract/profile will not disappear, as it’s a bilateral agreement with VRBO (in which Amenitiz is not involved).

5. Can I create a promotion/discount rate with VRBO?

VRBO operates with standard OTA behaviour, allowing you to create a rate plan with discounts (based on length of stay, for example) and map it to the connection.

6. Are bookings instant, or can I reject them?

Our current connection only supports instant bookings. We are working towards enabling quoted bookings in the future.

7. What if I have VRBO set up with another channel manager? Can I still connect it with Amenitiz?

VRBO supports channel manager switches, so when you connect with Amenitiz, your previous connection will automatically be decommissioned.

8. What is the VRBO commission structure?

For all online bookings, VRBO charges a 15% commission. 

9. How can I add my compliance information?

Compliance information (such as licenses) can be added directly in your VRBO account dashboard. Make sure to complete this step, as it is a mandatory requirement.

10. How can I modify a guest’s booking?

To change booking dates, modify them directly in the PMS as you would with any booking. For changes to the number of guests, please get in touch with the support team, who can assist you with the update.

11. How are cancellations handled?

VRBO doesn’t allow guests to cancel directly on the platform; they can only make cancellation requests. You’ll need to process any guest cancellation requests in our PMS.

12. I have a custom rental agreement. Can I add it to the platform?

Our current connection doesn’t support custom rental agreements during the VRBO checkout process. However, you can include this information in the listing description.

13. What kind of payment schedule is possible with the connection?

The default payment schedule requires 100% payment at booking. If you prefer a custom, staggered payment schedule, please get in touch with the support team, and they can assist you with setup.

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