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VRBO connection FAQ 🧐

Eleonora Lotti
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How do I connect to VRBO? 

  1. Contact our Customer Care Team at support@amenitiz.com to activate your VRBO connection in Amenitiz.
  2. Once activated, provide the following details:
    • Advertiser ID (found under Channel Manager > OTAs > VRBO in your Amenitiz app)
    • Company name, address, and VAT (if applicable)
    • VRBO account details (language, currency, username/email)
  3. VRBO’s onboarding team will reach out for final activation.

Where can I find my Advertiser ID?

  • Go to Channel Manager > OTAs in your Amenitiz app.
  • Locate the VRBO entry in the table. The Advertiser ID is listed there (e.g., 41511fee-6b22-417a-8aca-d9dccc12127a).

What are the eligibility requirements?

  • Listings must be for entire properties (no shared spaces).
  • You’ll need:
    • VAT/tax identifier number (if applicable)
    • A credit/debit card with 3DS2 enabled
    • A compatible VRBO master brand account (e.g., UK, FR, ES).

 📷 Managing Your Listings

How do I remove a listing?

  1. Remove the listing on the Amenitiz platform.
  2. Request the listing removal directly from VRBO.

What happens if I leave Amenitiz?

  • Your VRBO profile remains active because the agreement is directly with VRBO. However, you’ll need to migrate your listings to a new PMS for continued updates.

How do I edit my listing’s photos?

  • You can ask Amenitiz support to upload 6-50 photos per listing, with these specifications:
    • No duplicates
    • Minimum dimensions: 1024x683
    • File formats: .JPG or .PNG.
  • VRBO uses research-based algorithms to determine the primary photo.

How do I edit my listing’s Amenities, rooms, bedding, Bathroom  ?

  • You can ask Amenitiz support to update your amenitiz list, room arrangement, bedding arrangement and bathroom arrangement.

How do I edit my listing’s Description ?

  • You can directly edit your listing description from your listing description in Amenitiz in Property -> Accommodations.

⚠️ Features and Limitations

Can I create promotions or discounts?

  • Currently, VRBO supports mapping one rate plan but doesn’t allow custom promotions or discounts.

Are bookings instant, or can I reject them?

  • All bookings are instant. Future updates may allow for quoted bookings.

Can I add extras (e.g., cleaning fees)?

  • Not through VRBO directly. As a workaround, add extras manually in your Amenitiz reservations and inform those extra in the listing description for visibility.

How can I manage guest booking modifications?

  • Date changes: Update directly in the PMS.
  • Guest count changes: Contact our Care Team for assistance.
  • Cancelations : Cancel directly in the PMS.

💸 Payments

What is the VRBO commission structure?

  • EMEA Market: 15% commission (10% in Switzerland).

How are payments handled?

  • VRBO provides the credit card details for each booking. You can:
    • Manually charge the card using AmenitizPay keeping in mind that a 3d secure will probably be requested.
    • Send a payment link for secure payment from reservation details with Apay.

Can I use AmenitizPay for VRBO reservations?

  • Yes, credit card details are sent through and can be processed via AmenitizPay once the card has been verified, Payment links and Bank Transfer requests can also be used.

🧑‍⚖️ Compliance and Legal

How do I add compliance information?

  • Add mandatory compliance details, like licenses, directly in your VRBO account dashboard.

Can I add a custom rental agreement?

  • Custom agreements aren’t supported during the checkout process. Instead, include the information in your listing description.

🤨 Additional Questions

What happens to pre-existing reservations when I connect to Amenitiz?

  • Reservations made before the connection won’t sync automatically. Add them manually in Amenitiz if needed.

Does VRBO support multi-currency?

  • No, VRBO only supports specific currencies per region (e.g., GBP for the UK, EUR for EMEA).

Can a single VRBO account link to multiple Amenitiz accounts?

  • No, one VRBO account can only connect to one Amenitiz account.

Where can I find my listing’s public URL?

  • Access your listing URL in the VRBO dashboard.

💬 Contacting VRBO Support

 

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