Where can I find my Advertiser ID?
Where can I find my Advertiser ID?
Go to Channel Manager OTAs in your Amenitiz app.
Locate the VRBO entry in the table. The Advertiser ID is listed there (e.g.,
41511fee-6b22-417a-8aca-d9dccc12127a).
What are the eligibility requirements?
What are the eligibility requirements?
Listings must be for entire properties (no shared spaces).
You’ll need:
VAT/tax identifier number (if applicable)
A credit/debit card with 3DS2 enabled
A compatible VRBO master brand account (e.g., UK, FR, ES).
Managing Your Listings
Managing Your Listings
How do I remove a listing?
Remove the listing on the Amenitiz platform.
Request the listing removal directly from VRBO.
What happens if I leave Amenitiz?
Your VRBO profile remains active because the agreement is directly with VRBO. However, you’ll need to migrate your listings to a new PMS for continued updates.
How do I edit my listing’s photos?
You can ask Amenitiz support to upload 6–50 photos per listing, with these specifications:
No duplicates
Minimum dimensions: 1024x683
File formats: .JPG or .PNG
VRBO uses research-based algorithms to determine the primary photo.
How do I edit my listing’s photos?
You can ask Amenitiz support to upload 6–50 photos per listing, with these specifications:
No duplicates
Minimum dimensions: 1024x683
File formats: .JPG or .PNG
VRBO uses research-based algorithms to determine the primary photo.
How do I edit my listing’s Amenities, rooms, bedding, Bathroom?
You can ask Amenitiz support to update your amenitiz list, room arrangement, bedding arrangement and bathroom arrangement.
How do I edit my listing’s Description?
You can directly edit your listing description from your listing description in Amenitiz in Property → Accommodations.
If you’d like to edit the listing title and description on VRBO, please note that the title must be at least 20 characters long, and the description requires a minimum of 400 characters.
Features and Limitations
Features and Limitations
Can I create promotions or discounts?
Currently, VRBO supports mapping one rate plan but doesn’t allow custom promotions or discounts.
Are bookings instant, or can I reject them?
All bookings are instant. Future updates may allow for quoted bookings.
Can I add extras (e.g., cleaning fees)?
Not through VRBO directly. As a workaround, add extras manually in your Amenitiz reservations and inform those extra in the listing description for visibility.
How can I manage guest booking modifications?
Date changes: Update directly in the PMS.
Guest count changes: Contact our Care Team for assistance.
Cancelations: Cancel directly in the PMS.
Payments
Payments
What is the VRBO commission structure?
EMEA Market: 15% commission (10% in Switzerland).
How are payments handled?
VRBO provides the credit card details for each booking. You can:
Manually charge the card using AmenitizPay (3D secure may be required).
Send a payment link for secure payment from reservation details with Apay.
Can I use AmenitizPay for VRBO reservations?
Yes, credit card details are sent through and can be processed via AmenitizPay once the card has been verified. Payment links and Bank Transfer requests can also be used.
Compliance and Legal
Compliance and Legal
How do I add compliance information?
Add mandatory compliance details, like licenses, directly in your VRBO account dashboard.
Can I add a custom rental agreement?
Custom agreements aren’t supported during the checkout process. Instead, include the information in your listing description.
Additional Questions
Additional Questions
What happens to pre-existing reservations when I connect to Amenitiz?
Reservations made before the connection won’t sync automatically. Add them manually in Amenitiz if needed.
Does VRBO support multi-currency?
No, VRBO only supports specific currencies per region (e.g., GBP for the UK, EUR for EMEA).
Can a single VRBO account link to multiple Amenitiz accounts?
No, one VRBO account can only connect to one Amenitiz account.
Where can I find my listing’s public URL?
Access your listing URL in the VRBO dashboard.
Contacting VRBO Support
Contacting VRBO Support
US 🇺🇸 +1 877-239-2592 Help Page
Germany 🇩🇪 +49 69 2573 78892 Help Page
UK 🇬🇧 +44 203-514-5512 Help Page
France 🇫🇷 +33 4 13 68 10 44 Help Page
Italy 🇮🇹 +39 06 94 80 21 25 Help Page
Spain 🇪🇸 +34 911 238 313 Help Page
Portugal 🇵🇹 +351 308 804 358 Help Page
Australia 🇦🇺 +1800 422 276 Help Page [email protected]
New Zealand 🇳🇿 +64 99 097 879 Help Page [email protected]