Use AmenitizPay to automate and centralize your Booking.com payments according to your payment schedule and conditions.
How to Receive Payments on Booking.com
Depending on your platform configuration, you have different options for receiving payments:
Bank transfer: Receive payments on a regular basis.
Credit cards: Direct access and charging of virtual and "real" credit cards.
📌 Note If you receive payments via bank transfer or virtual credit cards, it indicates that the Payments by Booking.com option is activated on your account. Additionally, Booking.com virtual credit cards (VCCs) are loaded with the exact total amount due for a reservation. It is important to avoid repeated charge attempts on these cards once they have been fully funded, as such attempts will fail.
Switching away from this means:
No more payments via bank transfer
Stopping the receipt of virtual credit cards (which often come with fixed amounts and higher transaction commissions)
Direct access to "real" client credit cards, leading to lower transaction fees and more streamlined payment processes
Virtual credit cards (VCCs) provided by Booking.com are preloaded with the exact reservation amount, but they often come with higher transaction fees compared to "real" client credit cards.
📌 Note
Before opting out of Payments by Booking.com, ensure you have access to client credit cards by contacting the OTA.
Steps to Switch to AmenitizPay
Step 1: Verify Credit Card Access
If you currently receive payments via bank transfer:
Your guests pay Booking.com directly, and you receive a bank transfer after check-out. To switch:
Contact Booking.com support using this template:
Hello,
Could you please confirm if my account allows direct access to client credit cards?
I would like this confirmation before deactivating the "Payments by Booking.com" option.
If access is denied, try contacting them again after a few weeks. Once you receive confirmation, proceed to the next step.
Step 2: Opt Out of Payments by Booking.com
Once access to client credit cards is confirmed:
Go to Finance > Finance settings > Deactivate Payments by Booking.com. Select a reason and confirm.
Next, go to Property > Policies > Other policies > Guest payment options. By default, Cash only is selected. Click Edit, answer Yes to accepting credit cards, and save.
Finally, ensure credit card CVC access is activated by contacting Booking.com with this message:
Hello,
Please activate client CVC access on my account.
Thank you for confirming.
Benefits of Switching to AmenitizPay
By automating payments through AmenitizPay:
Your pre-authorization settings apply to all Booking.com reservations.
AmenitizPay also supports refund processing for Booking.com virtual credit cards, ensuring seamless reconciliation with Booking.com.
📌 Note
Ensure your Booking.com cancellation policy matches your AmenitizPay payment schedule (options: 1 night, 50%, or 100%).
Handling Credit Card Payment Authentication
All credit card payments require guest authentication. Booking.com will email your guests with authentication instructions. If issues arise, you can access the payment authentication link:
Go to the reservation Payments tab.
In the AmenitizPay section, click the 3 dots and select Payment details.
Copy the link from the Payment needs authentication section and share it with your guest.
💡 Tip Use the Message guest option in the Client tab to share the link via WhatsApp.
Best Practices for Payment Management
Always verify the payment method and ensure sufficient funds before attempting charges.
Avoid repeated charge attempts on Booking.com VCCs to prevent failures.
Follow the outlined steps for refunds to ensure smooth processing and reconciliation. By adhering to these guidelines, you can effectively manage guest payments and refunds using AmenitizPay, minimizing errors and ensuring a seamless experience for both you and your guests.
Processing Refunds for Booking.com Virtual Credit Cards
If you need to issue a refund to a Booking.com VCC using AmenitizPay, follow these steps:
Open the reservation that requires a refund.
Navigate to the Payments tab in the reservation summary.
Locate the specific payment to refund and click the blue eye icon to view its details.
Click Refund (Rembourser).
Enter the exact amount to refund (full or partial, as needed).
Confirm the refund. The refunded amount will be returned to the Booking.com VCC, and you will need to reconcile this amount with Booking.com on their platform.
Common Reasons for Payment Failures
Payment attempts via AmenitizPay may fail for several reasons, including:
Insufficient Funds: If the guest’s card lacks sufficient funds, the payment will be declined. Before retrying, confirm with the guest that the card has enough funds, then attempt the charge again in AmenitizPay.
Repeated Charges on Virtual Cards: Repeated attempts to charge a Booking.com VCC after it has been fully funded will result in failure.