In this article, you'll find the main steps to understand and fix the error symbol (exclamation point) showing in your AmenitizPay account.
Common issues
If you're seeing an error or an exclamation point in your AmenitizPay account, it may be caused by one of the following:
Missing documents: You may not have uploaded all the required documents for Stripe verification.
Expired or invalid documents: Documents submitted to Stripe might be blurry, expired, or do not match the required format.
Verification still in progress: Stripe is still reviewing your submitted documents.
Rejected documents: Stripe rejected one or more documents and requires you to re-submit them.
Step-by-step guide
If your AmenitizPay account isn’t active, we recommend going through the following checks before reaching out to our team:
1. Missing documents
Go to AmenitizPay > Settings > Account
Click the 3 dots on the right and select Manage account
Log into Stripe and check for any missing document notifications
Upload the required documents directly on the Stripe interface
2. Expired or invalid documents
Go to AmenitizPay > Settings > Account
Click the 3 dots on the right and select Manage account
Check if any uploaded documents were marked as invalid or expired
Re-upload a valid, clear, and updated version of the required document
3. Verification still in progress
After uploading documents, Stripe may take some time to review them
No action is required during this waiting period
4. Rejected documents
Go to AmenitizPay > Settings > Account
Select Manage account and log into Stripe
Check the reason why the document was rejected
Re-upload a compliant version of the required document
If the issue persists, contact Stripe support
Still having issues?
Contact us and our support team will be happy to help.