Overview
Amenitiz is rolling out French e-invoicing (PDP) to hotels in France. Once it's available on your account, you complete the activation yourself in a few steps: confirm your legal details, finish the registration, and prepare your customer data so your first invoices are issued correctly.
This article covers what to check before you start, how to activate e-invoicing, how to prepare your customer data, and the checks to run before you issue your first invoice. For what French e-invoicing (PDP) is and why it matters, see What it means that Amenitiz supports French e-invoicing (PDP).
Before you start
Your hotel's legal profile complete and correct — legal business name, SIREN and SIRET, full registered address, legal form (individual or business), and phone number. A single missing legal field can prevent invoices from being issued, so review these first.
Confirmation that your business is not already registered for French e-invoicing — through another provider or an earlier attempt. An existing registration elsewhere can block activation even when all your details are correct.
How to activate e-invoicing
Once French e-invoicing is available on your account, complete the activation from your admin panel:
Go to your admin panel and open
Invoice settings.Click
Activate invoice tool. Activation takes a few minutes. If you see an error at this step, it points to a missing or incorrect field in your legal profile — correct it and try again.Complete your registration. You'll receive an email to finish the process. If it doesn't arrive, go back to
Invoice settingsand clickComplete registration.Follow the registration flow and upload the requested documents.
Wait a few minutes. Once your registration is approved, e-invoicing is active on your account.
📌 Note
French registration can include an external approval step, so finishing the document upload doesn't always mean issuance is immediately available. Wait until e-invoicing is shown as active before issuing.
Preparing your customer data
Before you issue invoices, make sure each customer's details are set up correctly:
Set the correct customer type — individual or business. This choice is critical. A business entered as an individual is treated as a B2C sale, and the business may not be correctly identified on the resulting document. If a company name appears on a profile marked as an individual, switch it to business.
Enter the SIREN for French business customers — and the VAT number where applicable — before issuing the invoice. A company without a SIREN may not be identified as a B2B buyer. Do not switch a business to "individual" just to issue an invoice; that creates a non-compliant document.
Use real customer addresses. Avoid placeholders such as "a" for the street, "." for the city, or invalid postal codes. For private customers, poor address data may not block reporting, but it still appears on the guest-facing invoice PDF. Enter a real address or import reliable data from the reservation.
Before you issue your first invoice
Run this quick readiness check before issuing:
Activation status is shown as active.
Your hotel legal profile is complete.
Your invoice series is configured.
Taxes are present on the booking.
The customer type is correct.
Business customers have a SIREN.
The invoice recipient details are accurate.
The final invoice total matches the reservation and its tax breakdown.
⚠️ Warning
Do not issue an invoice while the registration status is still pending. Wait until e-invoicing is shown as active.
FAQs
I clicked Activate invoice tool but got an error — what should I do?
I clicked Activate invoice tool but got an error — what should I do?
Activation errors almost always point to your legal profile. Check that your legal business name, SIREN, SIRET, registered address, legal form, and phone number are all present and correct, then try again. A single missing mandatory field is enough to block activation.
Activation finished but I still can't issue an invoice — why?
Activation finished but I still can't issue an invoice — why?
French registration can include an external approval period, so completing the document upload doesn't always mean issuance is immediately available. Wait until e-invoicing is shown as active. If it stays pending for an extended time, contact Amenitiz support.
My guest is a company — what do I need before issuing?
My guest is a company — what do I need before issuing?
Mark the customer as a business and enter their SIREN (and VAT number where applicable) before issuing. Don't switch the customer to "individual" just to get the invoice out — that produces a non-compliant B2C document instead of a proper B2B invoice.