How does the Chapka Insurance work? 🛟

Through our partner Chapka, you offer peace of mind to your travellers in case of unforeseen problems during their stay, and you are guaranteed no loss of money on your booking. 

It is completely free of charge for you, the hotelier.

How it works
When booking on your Amenitiz booking engine, the traveller can decide whether or not to take out insurance.

The cost
The Chapka Insurance fee for the traveller is 3.7% of the accommodation amount of the booking or a minimum of €5.
The fee is calculated on the accommodation amount only, not on the whole booking.

Example :
You will receive the full amount of the booking, minus the commission + the insurance amount (the 3.7% or €5 minimum) via your weekly AmenitizPay payment.
A deduction will then be made from your account at the beginning of the month for the amount of insurance that your traveller has chosen. You will receive an invoice at the beginning of the month to justify the amount.
This is entirely free of charge for you, the hotelier. 

What guarantees and benefits for you and your traveller?

Guarantees and benefits for your traveller
- Cancellation for unforeseeable, external and justified reasons (including damages related to COVID)
- interruption of the stay, or late arrival
- Civil liability for holiday accommodation.
- Anti-surprise resulting from a fraudulent transaction or the
non-conformity of the rented property.
- Forgotten object in the rental property.
- Unavailability of the rented property.
- Replacement of keys following loss or thef
- Loss, theft or damage to Luggage.
- Emergency veterinary expenses.
- Replacement vehicle in case of breakdown, theft or
material accident.

Guarantees and benefits for you, the hotelier

- Tenant's cancellation.
- Civil liability of the Owner.
- Re-letting costs in the event of cancellation by the Tenant

Requirements & Conditions

- Insurance is available for EU citizens worldwide and foreign guests from the EU only.
- This option will only be available to AmenitizPay users, as the insurance must be paid for at the time of booking.
- The insurance is only available for direct bookings, as the customer acknowledges the purchase of the insurance and agrees to the sales terms.
- Activation of Chapka requires the creation of specific Sales terms for you. These Terms are mandatory to use Chapka.

What does it look like for the traveller?

When searching:

At the time of booking, the traveller can decide whether or not to take out insurance, consult the sales terms and must accept the terms of sale: