Overview

Chapka is a travel insurance service your guests can take out at the time of booking. It's free for you as the hotelier — the cost is paid by the traveller. To offer it, activate Chapka from the Amenitiz Marketplace and link the auto-generated sales terms to a non-refundable rate plan.

For requirements, conditions, and traveller costs, see How Chapka travel insurance works

Before you start

You need an existing non-refundable rate plan to link the insurance sales terms to. If you don't have one, create a rate plan first.
Activating Chapka creates a Travel Insurance sales terms automatically. The payment conditions on these sales terms are locked: 100% upfront payment and credit card only. You can rename the sales terms, but you can't change those payment rules.
The insurance is never included in the rate — not even under the default name Amenitiz generates. The guest always has to add it at checkout and pay the premium on top. Read the warning below before writing a description.

Step-by-step instructions

Go to Marketplace, search for Chapka, and open the Chapka Insurance tile.
Click Activate, then confirm Yes. Amenitiz auto-generates a Travel Insurance sales terms tied to this product.
(Optional) Click See the sales terms to review, and add details in the Description field if you want. You can rename the sales terms, but don't change the payment conditions. If you add a description, don't promise that the rate includes insurance cover.
Back in the Chapka section, click Link a rate plan and pick the non-refundable rate plan you want to offer Chapka on.
In the rate plan's Rate plan Settings, under Select the sales terms you want to apply, choose Travel Insurance, then click Save.

⚠️ Warning

The insurance is never included in the rate. That holds whatever the rate plan or the sales terms are called — including Travel Insurance, the default name Amenitiz generates. The guest always has to add the insurance at checkout and pay the premium on top of the rate.

So don't write a description that promises cover. A description saying the rate includes travel insurance tells the guest they are already insured, and they will leave the box unticked.

Example

A property linked Chapka to a rate plan and named the rate after the sales terms, so the booking showed the insurance name. When a guest cancelled the day before arrival for a medical reason, the property told them the booking included travel insurance — because the rate said so. The guest had never ticked the insurance box, so no policy existed and there was nothing to claim.

💡 Verify

Confirm all three:

Chapka Insurance is activated in the Marketplace.
The Travel Insurance sales terms are linked to your chosen rate plan.
In AmenitizPay → Settings, the payment schedule for those sales terms is 100% upfront (the default after activation).

FAQs

Is Chapka really free for hoteliers?

Yes. The insurance premium is paid by the traveller at the time of booking. There's no cost on your side.

Can I rename the auto-generated sales terms?

Yes — you can change the name and add a description. What you can't change are the payment conditions: 100% upfront and credit card payment only. These are required for Chapka to work.

Take care with the description. The insurance is never included in the rate, whatever the rate or the sales terms are called — so a description promising cover tells the guest they are already insured, and they will leave the box unticked at checkout.

Can I link Chapka to more than one rate plan?

Yes. You can link the Travel Insurance sales terms to one or several non-refundable rate plans. Repeat step 4 for each rate plan you want to enable Chapka on.

I don't have a non-refundable rate plan yet — what do I do?

Create one first. See How to find, create and manage a rate plan, then come back to step 4 of this article.

What does the traveller see when Chapka is active?

On the rate plans you've linked, the guest sees an Insurance available label while browsing — the label carries no price. The price appears at checkout, next to a tick box labelled Add insurance to my booking. The box is unticked by default, and only a ticked box creates a policy. For the full guest flow and what is covered, see How Chapka travel insurance works.

How to activate the Chapka Insurance?