Overview
Chapka is a travel insurance service your guests can take out at the time of booking. It's free for you as the hotelier — the cost is paid by the traveller. To offer it, activate Chapka from the Amenitiz Marketplace and link the auto-generated sales terms to a non-refundable rate plan.
For requirements, conditions, and traveller costs, see How does Chapka Insurance work?
Before you start
You need an existing non-refundable rate plan to link the insurance sales terms to. If you don't have one, create a rate plan first.
Activating Chapka creates a Travel Insurance sales terms automatically. The payment conditions on these sales terms are locked: 100% upfront payment and credit card only. You can rename the sales terms, but you can't change those payment rules.
Step-by-step instructions
Go to
Marketplace, search forChapka, and open theChapka Insurancetile.Click
Activate, then confirmYes. Amenitiz auto-generates a Travel Insurance sales terms tied to this product.(Optional) Click
See the sales termsto review, and add details in the Description field if you want. You can rename the sales terms, but don't change the payment conditions.Back in the Chapka section, click
Link a rate planand pick the non-refundable rate plan you want to offer Chapka on.In the rate plan's
Rate plan Settings, under Select the sales terms you want to apply, chooseTravel Insurance, then clickSave.
💡 Verify
Confirm all three:
Chapka Insurance is activated in the Marketplace.
The Travel Insurance sales terms are linked to your chosen rate plan.
In
AmenitizPay→Settings, the payment schedule for those sales terms is 100% upfront (the default after activation).
FAQs
Is Chapka really free for hoteliers?
Is Chapka really free for hoteliers?
Yes. The insurance premium is paid by the traveller at the time of booking. There's no cost on your side.
Can I rename the auto-generated sales terms?
Can I rename the auto-generated sales terms?
Yes — you can change the name and add a description. What you can't change are the payment conditions: 100% upfront and credit card payment only. These are required for Chapka to work.
Can I link Chapka to more than one rate plan?
Can I link Chapka to more than one rate plan?
Yes. You can link the Travel Insurance sales terms to one or several non-refundable rate plans. Repeat step 4 for each rate plan you want to enable Chapka on.
I don't have a non-refundable rate plan yet — what do I do?
I don't have a non-refundable rate plan yet — what do I do?
Create one first. See How to find, create and manage a rate plan, then come back to step 4 of this article.
What does the traveller see when Chapka is active?
What does the traveller see when Chapka is active?
The Chapka offer appears during the booking flow on the rate plans you've linked. See the bottom of How does Chapka Insurance work? for screenshots of the traveller experience.