Overview
Once a guest completes the Chekin online check-in form, you can fetch their details directly onto the client record on the booking.
This saves manual data entry and keeps your guest files consistent. Use this before generating a registration list, issuing an invoice, or at check-in.
Before you start
Chekin must be activated and linked to your Amenitiz account.
The guest must have completed the Chekin online check-in form. If they haven't, the fetch returns an error.
Step-by-step
Go to Reservations or Planning.
Open the booking.
Click View booking details.
Click the Customer tab.
Click Edit.
Click Fetch Chekin info.
The client fields are filled in automatically from the guest's Chekin form.
Which details are imported
Amenitiz imports the following fields from Chekin into the client record:
Client field in Amenitiz | Source in Chekin |
First name | Name |
Last name | Surname |
Phone | Phone code + number |
Legal document number | Document number |
Legal document type | Document type (Passport, DNI/NIE, or CC) |
Tax / fiscal code | Fiscal code |
Address | Residence address |
City | Residence city |
Postal code | Residence postal code |
Province | Residence province |
Country | Residence country |
Region | Derived from the province (Spain / Italy only) |
Nationality | Nationality |
Important rules
📌 Note — Only the lead guest's details are synced back to the client record. Information from additional guests on the reservation stays in Chekin.
⚠️ Warning — Blank fields in Chekin do not overwrite existing data in Amenitiz. If a field was already filled in manually, it stays as it is.
ℹ️ Important — If the lead guest's name in Chekin differs from the name on the booking, a new client is created and linked to the room instead of updating the existing client.
What is not imported
The following fields are collected by Chekin for online check-in or police reporting but are not synced to Amenitiz:
Date of birth
Gender
Place of birth
Arrival and departure dates (already on the booking)
Passport or ID document photos and scans
Check-in signature
FAQs
Why am I getting an error when I click Fetch Chekin info?
The guest has not completed the online check-in form in Chekin yet. Contact the guest, ask them to complete it, then try again.
Can I fetch information for a second guest on the booking?
No. Only the lead guest's details are synced. Additional guests' details stay in Chekin.
Will the fetch overwrite data I already filled in?
Only fields the guest filled in Chekin are updated. If a Chekin field is empty, your existing value in Amenitiz is kept.
Why did a new client appear instead of updating the existing one?
The name in Chekin did not match the name on the booking. Amenitiz creates a new client (a "stayer") linked to the room so both records are kept.
Can I fetch information from the mobile app?
No. Fetch Chekin info is only available on desktop.