Overview
AmenitizPay lets you collect guest payments through your website, payment links, and bank transfers. Setting up payment schedules tied to your sales terms automates when each payment is taken — at booking, before check-in, or both — so you save time and your bookings are secured ahead of arrival.
Before you start
AmenitizPay must be activated on your account. Approval takes between 5 minutes and 48 hours — while you wait, you can already configure payment preferences.
You need at least one sales term. By default Amenitiz includes Standard Sales Terms and Non-refundable Sales Terms. See how to create and modify your sales terms if you need to create or adjust them.
Step 1: Access the AmenitizPay settings
In your Amenitiz admin, go to
AmenitizPay.Click
Settings.
💡 Tip
The status of your AmenitizPay account appears at the top of the settings page. Approval typically takes 5 minutes to 48 hours — you can still configure payment schedules while waiting.
Step 2: Define a payment schedule for each sales term
Payment schedules are set per sales term. A default schedule of 75% at booking + 25% one day before check-in is created automatically for each new sales term — you can adjust it to suit your policy.
Click the three dots (⋯) next to the sales term and select
Edit.Choose whether to collect At booking or Before check-in.
Specify the number of days before check-in and/or the percentage of the booking amount to collect.
Click
Save.
⚠️ Warning
The percentages on a schedule must add up to 100% of the booking total. If they exceed the total, the schedule won't save.
Direct vs manual reservations
Direct reservations
When bank transfer is enabled as a payment method on a sales term, guests who pick it at checkout automatically receive a bank transfer request for the full booking amount immediately. Payment schedules don't apply to bank transfers — the guest needs to transfer the funds for the booking to be considered fully paid.
📌 Note
To disable automatic bank transfer requests, remove the bank transfer option from your sales terms.
Manual reservations
When you create a reservation manually, you have more flexibility. You can:
Choose the payment method during the reservation flow.
Skip a payment request altogether.
Send a payment link instead of a bank transfer request.
FAQs
What is the default payment schedule?
What is the default payment schedule?
Every new sales term gets a default schedule of 75% at booking + 25% one day before check-in. You can edit this anytime to suit your policy.
Can I set different schedules for different sales terms?
Can I set different schedules for different sales terms?
Yes — payment schedules are per sales term. Configure them independently for Standard, Non-refundable, or any custom sales term you create.
How long does AmenitizPay take to be approved?
How long does AmenitizPay take to be approved?
Approval typically takes between 5 minutes and 48 hours. You can configure your payment schedules in the meantime — they'll be active as soon as approval completes.
What about Virtual Credit Card (VCC) payments?
What about Virtual Credit Card (VCC) payments?
VCC payments ignore your payment schedules and are charged automatically when the card is activated.
How do I align my payment schedule with my cancellation policy?
How do I align my payment schedule with my cancellation policy?
Match the days before check-in in your payment schedule with the deadline in your cancellation policy. For example, if cancellations are free up to 7 days before check-in, set the second payment to 7 days before — so the guest pays only after the free-cancellation window closes.
How do I disable automatic bank transfer requests for direct bookings?
How do I disable automatic bank transfer requests for direct bookings?
Remove the bank transfer option from the sales terms used in your booking engine. Without it offered as a payment method, guests can't pick it and no automatic request is sent.
I see an error icon in my AmenitizPay account — what does it mean?
I see an error icon in my AmenitizPay account — what does it mean?
An error icon usually means action is required on your account (KYC details, document verification, etc.). See I see an error icon in my AmenitizPay account for the diagnosis.