Overview
The contact form on your Amenitiz website lets visitors send you a message directly from the site. Messages go straight to the email address set on your property — not to your Amenitiz inbox, because the form isn't linked to OTAs or bookings. This article shows you how to change the receiving email, remove the form, or add it back.
Before you start
Contact-form messages go to the email address on your property — they don't appear in the Amenitiz inbox.
The contact form is usually added by default when your website is first created by Amenitiz.
Change the email that receives contact form messages
Go to
Propertyin your Amenitiz admin.Click
General.Update the email address listed.
📌 Note
This is the same email address shown on your website — updating it here changes both places.
Remove the contact form
Open the Website Builder:
Website→Website→Customise.Find the page that has the contact form block.
Click the form block and delete it.
Click
Publishto save your changes.
Add the contact form back
In the Website Builder, go to the page where you want the form.
Click
Add a block.Choose Contact form.
Customise the design.
Click
Publish.
FAQs
I got an unexpected email that looks like a guest enquiry — what is it?
I got an unexpected email that looks like a guest enquiry — what is it?
It was likely sent through your website's contact form, which delivers messages directly to your email.
These messages don't appear in your Amenitiz inbox — they aren't linked to bookings or OTAs.
If the message looks like spam, it's not a security issue — just delete it.
You can change the receiving email or remove the form using the steps above.
Why don't contact form messages appear in my Amenitiz inbox?
Why don't contact form messages appear in my Amenitiz inbox?
The Amenitiz inbox handles messages from connected OTAs and booking-related communication. The contact form on your website is a simple email forwarder — it sends straight to the email on your property and isn't connected to the inbox.
Can I send contact form messages to more than one email address?
Can I send contact form messages to more than one email address?
No — the form sends to the single email address set on your property. If you need multiple recipients, set up a forwarding rule or a shared inbox on your email provider.
I'm getting too much spam through the form. What can I do?
I'm getting too much spam through the form. What can I do?
If spam volume becomes a problem, you can remove the contact form from your website using the steps above and direct guests to email you or use your booking engine instead.