In this article, you’ll learn how the contact form works on your Amenitiz website and how to update the email address that receives messages. It lets visitors send you a message directly from your site, which goes straight to your personal email inbox.
📌 Note
These messages won’t appear in your Amenitiz inbox section, as the form isn’t connected to any OTAs.
Step-by-step guide
1. How to change the email address receiving contact form messages
Go to Property in your Amenitiz back office.
Click on General.
Update the email address listed.
📌 Note:
This will also update the email address shown on your website.
2. How to remove the contact form (if needed)
Open the Website Builder by clicking on Website > Website > Customize.
Find the page with the contact form block.
Click on the form and delete the block.
Click Publish to save your changes.
📌 Note:
The contact form is available on the Presence and Ultimate plans, and is usually added by default when your website is first created by Amenitiz.
3. Want to add it back later?
In the Website Builder, go to the page where you'd like the form.
Click Add a block.
Choose Contact form.
Customise the design.
Click Publish.
FAQs
I received a strange message in my email inbox—what is it?
I received a strange message in my email inbox—what is it?
If you’ve received an unexpected email that looks like a guest enquiry, but you’re unsure where it came from, here’s what’s likely happening:
It was sent through your website’s contact form, which delivers messages directly to your email.
These messages don’t appear in your Amenitiz inbox, because they aren’t linked to bookings or OTAs.
If the message looks odd, it may be spam. This is not a security issue—just delete it.
You can always change or remove the form via the steps above.