This article explains how to connect your Amenitiz account with Expedia and highlights its broader OTA integration capabilities.
Connecting your Amenitiz account to online travel agencies (OTAs) such as Trip.com and Expedia allows you to synchronize your property information, room availability, and rate plans seamlessly. This guide provides step-by-step instructions for setting up these integrations.
Overview of OTA Integration
To integrate Amenitiz with OTAs, you will need to:
Gather the required credentials and information.
Ensure your property setup in Amenitiz matches the OTA.
Map accommodations and rate plans between Amenitiz and the OTA.
Verify room configurations and inventory.
Submit a connection request and complete the synchronization process.
Step-by-Step Guide for Connecting Amenitiz to Expedia
1. Check your Amenitiz setup
Before requesting the connection, make sure your Amenitiz account is correctly configured:
Your Expedia property must also be approved before proceeding. If your property is still in the onboarding phase, wait for Expedia's confirmation before starting the connection process. Expedia will notify you once your property is approved, at which point you can map rooms and begin syncing data.
✅ Ensure listings match – The number of rooms and units in Expedia must exactly match what you have listed on Amenitiz. Room names and structures should be identical.
✅ Verify rate plans – In Booking Engine > pricing, check that:
Your OTA rate plans are active.
Each rate is linked to the correct rooms.
The rate you want to connect exists on both Amenitiz and Expedia.
The number of active rates in Expedia for each room matches the number of rates in Amenitiz for the connection to work properly.
Prepare Rate Plans on Expedia: Before connecting to Amenitiz, ensure all intended rate plans (e.g., Standard, Non-refundable) are already created and active in Expedia. Remove unnecessary or outdated rate plans to avoid confusion during the mapping process.
👉 Example If you have a Standard Rate in Expedia, it will be connected to your Expedia/OTA Rate in Amenitiz. Likewise, if you have a Non-Refundable Rate in Expedia, it will be linked to your Non-Refundable Expedia/OTA Rate in Amenitiz. Click here to learn more about OTA rates. For instance, create a dedicated rate plan in Amenitiz like "Expedia Non-refundable" to map precisely with its equivalent on Expedia.
✅ Prepare your room mapping – Write down which rooms in Amenitiz correspond to which rooms in Expedia.
Use specific names and IDs for consistency. To streamline the process, designate clear labels like "Single Room - Amenitiz" matched to "Single Room - Expedia" during setup.
2. Set Amenitiz as your connectivity provider on Expedia
To enable syncing between the two platforms, you need to select Amenitiz as your connectivity provider in Expedia.
Log in to your Expedia Partner Central.
Navigate to Rooms & Rates > Connectivity Settings.
Select Amenitiz as your connectivity provider for availability, rules, and bookings.
Save your changes and wait for Expedia to confirm the update.
3. Contact Amenitiz Support to Finalise the Connection
Once you've completed the steps above, send an email to [email protected] with the subject "Request to Connect Amenitiz with Expedia".
📌 Include the following in your email:
Your Amenitiz account name
Your Expedia Property ID
Your room mapping details (which Amenitiz room links to which Expedia room, including IDs)
The rate plans you want to link
To locate your Expedia Property ID, click on your property name in the top-right corner of Partner Central.
Our team will then finalise the connection and confirm once everything is ready.
4. Enabling Rate Plans in Amenitiz
Once your Amenitiz-Expedia connection is finalized, follow these steps to ensure your rate plans are active:
Navigate to Planning > Inventory in Amenitiz.
Use the Bulk Update feature for quick adjustments.
Select the rooms and rate plans (e.g., Standard, Non-refundable) you wish to enable for bookings.
Specify a date range for availability.
Under 'Select an action to perform,' choose Open Rate (or Close Rate, if required).
Confirm your changes and Amenitiz will synchronize with Expedia automatically.
Connecting Amenitiz to Trip.com
To connect your Amenitiz account to Trip.com (Ctrip):
Prepare the Required Information:
Trip.com Hotel ID
Trip.com extranet username and password
The rate plan you want to connect to Trip.com
Mapping details: Specify which room names on Trip.com correspond to accommodations in Amenitiz.
Ensure Property Setup Matches:
Verify that the structure and number of accommodations in Amenitiz exactly match those on Trip.com.
Verify Room Configurations:
Double-check room configurations directly on Trip.com, as Amenitiz cannot modify inventory on Trip.com.
Submit Connection Request:
Once you have provided the required credentials and property ID, Amenitiz will submit a connection request to Trip.com. After the OTA accepts the request, synchronization can proceed.
Create or Select a Rate Plan:
If you need a dedicated OTA rate plan, create one in Amenitiz before requesting the connection.